Social media in three hours: Government communications

I was in Washington, DC, earlier this week to present a workshop at ALI’s “Social Media for Government” conference. A three-hour workshop. While I initially worried about how I was going to fill that much time, it actually went by pretty quickly. I think the 25 students survived, and maybe even learned something.

Since so many conferences feature speakers just using slides and talking at the audience, I wanted to be sure that I got the class involved. It’s easy to talk about social media, but another thing entirely to do it. The first part of the workshop involved splitting the class into groups. I asked each group to find things they had in common and write a collective “Twitter bio” in 160 characters or less that described the group, and also give three hashtags about their group.

The teams stayed together throughout the workshop. I shared some information about how the media landscape is changing and how traditional media and social media are still important. One of the most important strategies for communicating to the media and directly to audiences? Content creation. I gave examples of several organizations that are doing a great job of creating lively, interesting, multimedia content that appeals to mainstream media and to the public – the kind of content that gets written about, linked to, and shared.

Each team was assigned a “content creation channel” – video, podcasting, blogging or microblogging/aggregation. The teams had 25 minutes to create a piece of content about the workshop. I didn’t give too much guidance, I just told them to be creative and stick to their channel. Each group shared their content to a Posterous site I created for the class: http://smgov2010.posterous.com

The results are fun and I think (hope) the class enjoyed getting to do something participatory and creative, versus listening to me ramble on for three hours! My slides from the session are embedded below (and also on the Posterous site):

Social Media continues to be a challenge for many in government, who constantly struggle with complex processes and layers of approvals in order to get anything accomplished (social or not). Earning buy-in is tough, and articulating the value of social media engagement with higher-ups and then gaining enough flexibility to execute social strategies and campaigns outside of traditional, strict oversight rules that exist in most government organizations is still an uphill battle. One organization I spoke with must have every single tweet approved. Seriously.

Still, it was good to see a group of government communicators excited and interested in social media and attempting to figure out how to make it work in their organization. Hopefully I was able to help some of them move a little closer to integrating social media into their communications plans.

4 thoughts on “Social media in three hours: Government communications

  1. “One organization I spoke with must have every single tweet approved” — Wow. Which begs the question: why bother? Where’s the engagement in that?

    Great presentation Amy. Thanks again. Working together, we can bring government into the 21st Century!

    Cam

  2. I love the slideshow. I remember learning about government relations and public affairs in my case studies class and it always seemed very dry. Such a better way to get a message across especially to students!

  3. Pingback: And so it begins… « Coberly Communications

  4. Amy,
    Based on your visit to my grad school social media class at Saint Rose back in May, it almost seems like you’d need more than three hours to do the topic justice. As I develop my own blog, I still find myself looking back through some of the materials you brought to our class a couple months ago. I enjoyed looking through the presentation you posted from this workshop. Thanks for sharing it!
    -Wade