Category Archives: Public Relations

Yes, I’m still here…

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It’s been quiet around the blog lately. I’ve been traveling a lot for work (and some for fun) and blogging has taken a back seat. Plus, it seems like I haven’t felt like I’ve had too much to say. I’m resolving to get back on track, though.

Here’s some of what I’ve been up to over the last six weeks:

I guest lectured on social media to a graduate-level PR class at The College of Saint Rose and talked with them about how social media has influenced and changed PR over the last several years. The class is working on a social media strategy for a local non-profit and I gave them some ideas for ways to encourage volunteering and fundraising via content marketing. My slides from the class are below (and they’re pretty bland – I usually try to jazz up presentations more!)

Social Media and Public Relations
View more presentations from Amy Mengel.

I was a member of a panel of speakers on social media at the 2010 Hugh O’Brien Youth Leadership Conference at the NYS Museum. I had never heard of this group before, but it’s fantastic! This national organization has chapters all over the US and brings together 10th graders from different schools for a weekend devoted to leadership and community service. The kids were excited, energetic and inquisitive. For my part of the panel, I talked to them about how social networking is an important component of online reputation management. When they’re applying for jobs or scholarships, people are going to Google them. They need to make sure that their social activity (blogs, Twitter, Facebook, other online postings) reflects the type of person they want to show to the world. I also taught them how to Call the Dawgs.

I read Trust Agents by Chris Brogan and Julien Smith. I received a copy of the book at last October’s Inbound Marketing Summit, when it was pretty new, but never got around to reading it. I thought it would be interesting to wait to read it until almost a year after it was published and see how well it held up. I’m generally not one to like social media books (or even business books in general). I’ll probably save my observations on the book for another post in the coming weeks.

I flew three round-trips to BWI for conferences about PR in higher education and communications in government. I talked with lots of readMedia clients (and hopefully future clients) about effective ways of reaching hyperlocal media, how to manage enterprise-level PR and communications within complex organizations, and how to ensure social media is baked into PR best practices so that it becomes a natural extension of communications activities. I go back to BWI in two weeks to present a workshop on social media for government communicators. I’m going to be the mayor of that airport in no time.

I finally pulled together a group of smart, hard-working people to help me keep Social Media Breakfast Tech Valley moving forward. The event has grown so much in the last year and was more than I could handle on my own – so I’m now happy to have a team behind me making it happen. We took a break from our typical early morning programming in June and instead hosted a social media happy hour at a local biergarten. Networking was greatly enhanced. We’re looking forward to bringing back regularly scheduled programming in August.

So, this post is a total cop-out, but I plan to be back to blogging (semi) regularly soon. Stay tuned…

PR pros need to write more like…gasp! Sales copywriters!

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So here’s the traditional pecking order of writers: journalists are at the top, those paragons of probing prolixity and unbiased storytelling. Public relations professionals are perhaps a rung lower – still able to craft press releases, articles and pitches that could stand alone as news stories if need be, but always telling the story from the point of view of an organization. At the bottom of the ladder? Sales copywriters. Those feeble hacks who resort to drama, fear and exclamation points to attract an audience. (We’ll leave the poets and novelists alone for now.)

While PR pros are traditionally trained to emulate the journalist when writing, the tables have turned: we need to start writing like sales copywriters. At least in our headlines.

It’s no secret that audiences are bombarded with messages these days, across mediums. Bombarded. We naturally look for ways to parse, sort and filter information to determine what’s important and immediate. In many cases, we do this based on a single line of text: the subject of an email, the post title in our RSS reader, the headline of a press release or news story. You could write the grandest, juiciest, most interesting press release ever, but if a reporter never opens the email, does it really matter?

If a press release falls in the forest…

I’ve been running a lot of email campaigns lately at work and the part that hangs me up like no other is writing the subject line. How can I get customers or prospects to open the email to actually get to the great content I’ve written? At most, I’ve got 40-50 characters to entice them (that’s a third of a tweet, by the way). When blogging, I usually save the post title for last, and often agonize over it. And, when readMedia clients send press releases over our wire, the headline of the release becomes the subject line of the email that reporters receive. A weak subject line means a press release might be deleted before the contents are even known.

Good writing is for naught if you can’t get anyone to read it. We rarely focused on headline writing in journalism school years ago (and writing headlines for print is very different than writing them for the web. So long, puns). We were committed to learning the inverted pyramid and AP style. The focus was on telling the story, and the thought of attracting people to read it was, well, not a thought at all.

A sales copywriter’s singular goal is to get someone to DO something: click a link, give up an email address, buy a product, request more information. Sales copy is compelling – not from a “hey, that’s interesting” perspective, but from a “wow, I need to do that” perspective. Why do magazines like Cosmo and GQ have those ridiculous blurb teasers on the cover? To do exactly that – to tease. To convince people that they have to pick up the magazine and read the article.

I’m not suggesting we should all start adding exclamation signs and dollar symbols and phrases like “Special Offer! Act now!” to our headlines and post titles. But we do need to start giving them some more thought. And we need to be thinking about optimizing our writing for search (Robert Niles even thinks learning SEO should now take precedence over learning AP style in j-schools).

The headline or title can no longer be an afterthought. It needs to be informative AND compelling. We need to be reading Copyblogger and learning how to adapt those sales copywriting techniques to public relations writing (and not feel snide about it).

We need to get people to open up — literally — and get to the good stuff.

How to pitch Op-Eds to USA Today

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I’ve spent this week in Washington, DC at the PRSA Counselors to Higher Education Senior Summit, talking with current readMedia clients and learning about the issues higher ed communicators face. The sessions yesterday were held at the headquarters of USA Today in McLean, Va., and included a panel discussion with three USA Today editors.

I snagged this quick video during the Q&A session, after a participant asked about how to pitch Op-Ed pieces:

There are some great reminders for PR folks: know the outlet you’re pitching and how they operate, be relevant and provocative, and remember that a story idea that doesn’t get picked up the first time around can often be repurposed or repackaged later on.

The latest miracle of news gathering is here!

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Want to really appreciate how amazing it is that you can take and send photos from your mobile phone? Check out this educational film from 1937, which explains how photographs were sent across the wire:

It’s actually wildly fascinating (and gets pretty “technical” in the middle).

If you didn’t know the film was from 1937, it wouldn’t sound entirely out of place today when talking about snapping and sending photos on iPhones, Flip Cams, or Blackberrys to frame a news event as it unfolds:

“Every available development of science and engineering has been utilized to get the story to the reader in the shortest possible time.

It is only a matter of minutes after a news event has occurred before newspapers all over the country are carrying pictures that tell the story more graphically and completely than the printed word. Pictures sent from any location, by simply picking up a telephone.”

What once was old is new again…

Visualization: Telling your story without words

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The number one skill an effective communications professional needs? Writing, of course. It’s no accident that most college public relations programs are housed in the journalism department. Clear, concise, effective writing technique is critical to conveying your organization’s message – to the media, to employees, to investors, to the community.

But as information overload continues to shrink our attention spans, it becomes increasingly important to figure out faster and more compelling ways to tell stories. Written pieces certainly have their place and purpose, but an eye-catching chart, infographic, or photo set may convey your message more memorably and in less time. Presenting information graphically forces us to trim away the superfluous details that can clutter our writing. If you’re pitching a story to a swamped journalist or busy blogger, getting right to the point is always appreciated. Often an infographic can do this better than your writing can.

Two of my favorite “just for fun” blogs are Strange Maps and Flowing Data, which both curate interesting data visualizations from across the Web (I also check out Information Is Beautiful on occasion). One of the primary reasons I keep up with these blogs (other than the fact they’re just plain fascinating) is that I can consume the content pretty quickly. Whereas a 1,000-word blog post requires 20 minutes of my time to get through, I can check out a stunning graphic in just a few minutes. I’m also more likely to share an interesting chart or graphic to Facebook or Twitter.

Need another example? Think about how effective The Oatmeal is at presenting information. Their comics are funny and memorable, but also educational. One of my favorite Oatmeal posts is 20 Things Worth Knowing About Beer (shocker). Sure, this could have been written as a list-style blog post and contained all the same information, but it’s so much richer and more compelling when presented visually (and much more viral).

PR pros, especially those of us who are “classically trained” in journalistic writing, tend to talk (write) too much. I’m certainly guilty (heck, I’ve just devoted 400 words to a post about how we should write less and use data visualization more). We’re verbal people who use words as our go-to tool for telling a story. Often it doesn’t occur to us to present information in a different format.

Sometimes we need to think beyond words on a page or screen. How can we quickly and compellingly convey our stories, in a way that will engage audiences and encourage them to share the information? Try some eye candy. Find a graphic artist (or experiment yourself) and adapt wordy stories to appealing visualizations. Information is indeed beautiful.