A little less conversation, a lot more discussion

Is there any ideal more vaunted in the blogosphere than this notion of The Conversation? Creating one, participating in one, shaping one… Gah! Stop! My malarkey meter is buzzing. Is “conversation” even useful?

Conversation is definitely happening on blogs. If I think about the many blogs I read regularly, most of them feature conversation, but not discussion. Don’t think there’s a difference? Let’s bring in old Noah Webster:

con⋅ver⋅sa⋅tion

-noun; the informal interchange of thoughts, information, etc., by spoken words; oral communication between persons; talk; colloquy. The ability to talk socially with others.

dis⋅cus⋅sion

-noun; an act or instance of discussing; consideration or examination by argument, comment, etc., esp. to explore solutions; informal debate.

Semantics, maybe, but what’s present in the definition of discussion that’s lacking in that of conversation is the element of argument and debate.

Most of the blog comments I read are along the lines of “great post!” or “LOVE your thoughts here, so true!” It’s more rampant with the big-name bloggers some readers are trying to cozy up to. David Spinks’ post from last month hit on the idea of people being overly complimentary just to conform to a community.

Few social media or marketing blogs I read seem to really be able to drum up discussion — actual debate in search of solutions — and not just conversation. (Beth Harte’s blog is pretty good at it.) I’m not sure if it’s because the blog authors themselves are too “safe” with topics and don’t offer posts that inspire debate, or if the commenters are afraid of offending the blogger or other commenters. To our credit, most of us “social media types” comment with a real name and URL attached, which makes us more accountable for our thoughts and words. But does it matter if you stand by what you say if you’re really not saying anything?

Before you go all “she who casts the first stone” on me, I’ll readily admit that I am not often one to dig in with debate or discussion on a blog post. If I disagree with a post, I’m just as likely to not comment at all versus commenting critically. I’ve never been an argumentative person or a debater. Some of it is not wanting to “offend” the blogger or community. Some of it is self-doubt as to whether my opposing view is “right” or not. I’m relatively new to this portion of the interwebs and I don’t always feel like I’ve gained the knowledge or credibility to be able to articulate my position and criticize the ideas of people who’ve been doing this for much longer than I have. I need to do better at articulating and sharing my opinions, even if they’re different. I need to discuss, not just converse.

People want to be liked. An easy way to achieve this is to never say anything contrarian. But that’s also not how people come to understand different points of view and create solutions together. I’d even argue that most bloggers would prefer comments that challenge their views and make them think differently than a chorus of “me, too!” voices. Brain wrinkles are good, folks.

So let’s all shoot for a little less conversation and a little more discussion, eh?

This post is not about Oprah. Well, mostly not.

failwhale

…Beacuse I don’t really care about Oprah. Or Ashton. Or CNN. Twitter is going mainstream. The cool kids who were on it first are bent out of shape now. It’s like any trend – a small group starts it out, enough people notice so that it gets picked up and becomes mainstream, then the original trendsetters are suddenly upset that they’re no longer unique (see: “I liked Coldplay before they got all like, cool, and like, sold out and stuff.”)

I am not going to blog about Oprah adding Twitter to her Favorite Things and whether that’s good, bad or the end of the world. But lots of other communicators who I respect have weighed in, some very thougtfully.Some have their panties quite bunched about it, and some don’t really care. So for those of you who are interested, here’s a round up from my Google Reader as of 2:45 p.m. today:

From Ike Pigott at Media Bullseye:

“The Oprah Experiment”
Oprah built her empire of fans through traditional media channels. Most successful Twitter users built their networks organically. How will her network evolve? And will how will Twitter mine the user data that these power accounts create?

From Beth Harte at The Harte of Marketing:

“Let’s not forget celebs are marketers too”
Celebs make money. They can potentially use social media to make more money. Should they be exempt from the scrutiny that businesses face when dabbling in social media for marketing purposes?

From Ari B. Adler at Digital Pivot:

“Social Interaction Requires Being Social (and Interacting)”
Ashton and Oprah don’t get it. Twitter is a conversation, not a megaphone. It’s not about the numbers.

From Arik Hanson at Communications Conversations:

“It’s all about the numbers, right? RIGHT?
Social media is about numbers AND relationships. Number of followers has its place as a metric, but you have to build strong relationships, too.

From David at The Legends of Aerocles:

“@Oprah, Welcome to Twitter. Now please don’t break it. Why @Oprah and @aplusk don’t belong on Twitter”
Twitter is not for broadcasting. How can you possibly interact with 1 million followers? Why are you on Twitter if you’re not conversing?

From Lisa Barone at Outspoken Media:

“It’s not the recession, you just suck”
Stop talking about Oprah, dammit! Do something useful. Learn something. We’re wasting too much time on stuff that isn’t making us any money.

So there’s my Oprah/Ashton speedread. Let’s get on with our Fridays, shall we?

Don’t let the “experts” intimidate you

brainThere’s been much discussion on blogs and Twitter recently about people proclaiming themselves social media experts or gurus or a host of other terms. Is there such a thing? Can anyone already claim to be an expert in such a nascent space? Will shoddy “experts” tarnish the reputations of those who really and truly are adept at using social media to enhance communications strategies? Is it bragging or bravado to call yourself (or allow someone to call you) a social media expert?

The reality is that many people who are actively engaged in social media could be considered an expert at some level– simply by the fact that they’re learning about the tools and using them. When you spend all day on Twitter with people like Todd Defren, Jason Falls, Beth Harte, Amber Naslund and Mack Collier, it’s easy to forget that some 5.99 BILLION people in the world don’t use Twitter and probably have no idea what it is capable of. Or that 5.82 BILLION people do not have Facebook accounts. They have never heard of FriendFeed, Flickr, Delicious, MySpace or Plurk. Heck, I have customers who run businesses and they don’t have an e-mail address! Even if you only know one-tenth-of-one percent as much as the Todds, Jasons, Beths, Ambers and Macks of the world, you are still ahead of the curve.

Now I am not saying that just because you have a Twitter account and a blog that you should christen yourself a social media expert and start selling or representing yourself as such. But you CAN teach people about social media and demonstrate its effectiveness. You CAN share your knowledge with co-workers and customers and suggest ideas for how to incorporate social media into existing communications and outreach efforts. Don’t be afraid to try things out simply because you’re not an “expert” about social media.

Experts are those whom others go to for advice because they are more knowledgeable about a particular topic than the average Joe or Jane. As Scott Hepburn said, “They chop lettuce.” The people I listed above are social media experts to me, and I have a huge amount of respect for their knowledge and skills in this space. But that doesn’t mean that I can’t add any value to people who know less than I do about the topic. I can give my co-workers blogging tutorials and explain social networking to my customers and try to help my parents figure out what it means to subscribe to my blog.

The only way people typically become expert at anything is to try something, fail a few times, learn from mistakes, and try again. No one is born as an expert at anything– expertise only comes as a result of knowledge and experiences.

Remember to keep things in perspective: the vast majority of the world is still in the dark on social media. So don’t let the social media experts intimidate you. Learn from them and then don’t be afraid to let others learn from you.

Image: Flickr user dierk_schaefer