My take on ‘Putting the Public Back in Public Relations’

I’m not usually one to read business books. I got really burned out on them during grad school and would much rather spend my free time devouring a good novel. I paid little attention to the swath of social media tomes that hit the shelves in 2009. I felt like there were probably a few of those books I should be reading, but figuring out which were worth it and which were not seemed daunting. Especially when every review of each new social media book seemed rosy and glowing.

I happened to read Bill Sledzik’s less-than-glowing review of Brian Solis’ and Dierdre Breakenridge’s Putting the Public Back in Public Relations on his blog last fall. I left a brief comment thanking Bill for his honest assessment and for saving me time and money from buying the book. Within the day, Brian Solis sent me a DM on Twitter telling me he disagreed with Bill’s review and offered to send me a free copy of the book so I could decide for myself. He did, and I did.

My verdict? Honestly, it’s not too far off from Bill’s original review. I wouldn’t recommend PPBPR.

Why I can’t get behind PPBPR

I usually plow through books in one sitting, no matter the author or genre. Despite carrying PPBPR with me on planes, trains and automobiles throughout the holiday season and beyond, it took me forever to get through the book. PPBPR takes 300 pages to say what probably could have been conveyed in half that (length was also one of Bill’s complaints).

It’s repetitive. A lot of the passages are long and general and rehash discussions that have already happened on countless blogs over the past few years. The book reprints several blog posts in their entirety and I had a few déjà vu moments where I realized I had read those passages months (or even years) before when they had been originally published. For any PR practitioner who’s been even marginally keeping an eye on the changes to our profession or read blogs like Todd Defren’s or Dave Fleet’s or even Brian’s blog, PPBPR will feel a bit stale.

To be fair, Brian claimed in comments on Bill’s post that the book was written for PR professionals who haven’t been paying attention. But I don’t feel as though PPBPR would give those practitioners a strong sense of direction and tactics to walk away with; the book felt unfocused and lacked solid case studies to give professionals an idea of where to start, what’s been done, what’s worked, and what hasn’t. The few case studies it does mention are overdone: Comcast, Southwest, Zappos.

The tactics and tips that the book does offer are heavily focused on media relations for larger, consumer-facing companies. A lot of communicators simply don’t work in this kind of environment. I felt the book was light on actionable advice that could be implemented by someone running communications for a small nonprofit or a B2B manufacturing company or someone who works in employee communications. Part II, the tactical part of the book, is limited to blogger relations, social media releases (which I’ll expound upon in another post this week), video news releases and corporate blogging.

What to read instead

I’d much sooner recommend Groundswell to social media newbies than PPBPR. I think that book offers a more concrete approach to understanding the way people are using social media and how to begin to think about implementing (and integrating) social media into business operations. It also does so without relying on a lot of derivative content (like other people’s blog posts) and offers stronger examples and case studies.

I truly appreciate the that Brian was willing to reach out to me and send me the book –  it shows he is walking the walk by monitoring his brand and engaging with the people who are talking about him. I was really hoping that I’d find the book more useful, but ended up struggling to get through it and not finding a lot of value. It just didn’t work for me.

Writing a book on social media is a difficult undertaking since the tools and tactics are constantly changing. That’s the primary reason I’d rather rely on blogs and the Web for information and discussion on how these technologies are evolving and affecting communications. I’ll save the space on my bookshelf for Austen, Coelho and Chabon.

Three stellar social media eBooks

One reason it can be so intimidating for organizations to get started in social media is that there’s just so much information out there. Parsing through it all and trying to figure out what’s absolutely essential to understanding the basics can take a lot of time. Here are three eBooks that I’ve found extremely useful. They cut to the chase and give you the goods on social media:

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Brink: A Social Media Guide From The Edge

Todd Defren, SHIFT Communications
Key Topics: Blogger relations; multimedia content marketing; social media news releases
Share this with: Internal communications team or PR agency counsel
Why it’s stellar: It’s absolutely unbelieveable how much goodness Todd packs into 40 pages. What I love about this eBook is that it gives several great case studies of how the folks at SHIFT have integrated social media with traditional PR methods. It’s not all pie-in-the-sky stuff, though. The last half is focused on innovative tactics, with more case studies to back them up.

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Getting a Foothold in Social Media

Amber Naslund, Altitude Branding
Key Topic: Building online communities
Share this with: Upper-level managers who need basic SM rundown; community and customer service leaders
Why it’s stellar: This 16-page eBook is packed with links to plenty of online resources. But what makes it great is that it’s so simple. Amber lays out a high-level game plan for getting started. At each step of the plan, she tells you why that step is important and clear steps you can take to incorporate it into your existing marketing efforts.

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The Essential Guide to Social Media

Brian Solis, PR2.0
Key Topics
: Social sciences behind the social technologies; customer research; social mapping
Share this with: Senior marketing staff
Why it’s stellar: Really, I could have listed any of Brian’s five eBooks here. But I like the ”Essential Guide” because it delves into the principles of effective social media participation. He of course lists all the tools and platforms available but the real meat is that Brian lays out the purpose of these tools, the social sciences behind why people are drawn to communicate online and the importance of listening and customer research. He also touches on the resources (both time and money) needed to have a successful social media presence and the importance of having appropriate company user policies and guidelines when engaging online.

Also check out this Mashable.com list from a while back that lists even more eBook resources.

Feel free to share your links to other great resources in the comments.