Visualization: Telling your story without words

The number one skill an effective communications professional needs? Writing, of course. It’s no accident that most college public relations programs are housed in the journalism department. Clear, concise, effective writing technique is critical to conveying your organization’s message – to the media, to employees, to investors, to the community.

But as information overload continues to shrink our attention spans, it becomes increasingly important to figure out faster and more compelling ways to tell stories. Written pieces certainly have their place and purpose, but an eye-catching chart, infographic, or photo set may convey your message more memorably and in less time. Presenting information graphically forces us to trim away the superfluous details that can clutter our writing. If you’re pitching a story to a swamped journalist or busy blogger, getting right to the point is always appreciated. Often an infographic can do this better than your writing can.

Two of my favorite “just for fun” blogs are Strange Maps and Flowing Data, which both curate interesting data visualizations from across the Web (I also check out Information Is Beautiful on occasion). One of the primary reasons I keep up with these blogs (other than the fact they’re just plain fascinating) is that I can consume the content pretty quickly. Whereas a 1,000-word blog post requires 20 minutes of my time to get through, I can check out a stunning graphic in just a few minutes. I’m also more likely to share an interesting chart or graphic to Facebook or Twitter.

Need another example? Think about how effective The Oatmeal is at presenting information. Their comics are funny and memorable, but also educational. One of my favorite Oatmeal posts is 20 Things Worth Knowing About Beer (shocker). Sure, this could have been written as a list-style blog post and contained all the same information, but it’s so much richer and more compelling when presented visually (and much more viral).

PR pros, especially those of us who are “classically trained” in journalistic writing, tend to talk (write) too much. I’m certainly guilty (heck, I’ve just devoted 400 words to a post about how we should write less and use data visualization more). We’re verbal people who use words as our go-to tool for telling a story. Often it doesn’t occur to us to present information in a different format.

Sometimes we need to think beyond words on a page or screen. How can we quickly and compellingly convey our stories, in a way that will engage audiences and encourage them to share the information? Try some eye candy. Find a graphic artist (or experiment yourself) and adapt wordy stories to appealing visualizations. Information is indeed beautiful.

How NYS could have made its license plate less ugly

It’s not exactly the best of times for The Great State of New York right now. The financial crisis has hit the state hard and one of the “solutions” for coming up with some extra cash is to make all New Yorkers get rid of their perfectly acceptable license plates and re-register for a higher plate fee and get new plates.

New York State Gold License Plate

Today the DMV released the new plate design. Some people have noted that it’s “retro” and seem to like it. I’m among the many voices, however, who think they’re hideous.

I also view this as a missed opportunity. How cool would it have been for New York State (the stodgy DMV, no less) to crowdsource the design of its new plate and have people vote on a new design? They could have accepted submissions for a few weeks, eliminated designs that were too complicated, whittled it down to five or 10 choices and had residents vote for the new plate, or used a voting/ranking system for all the submissions (like myStarbucks idea). They could have had a handful of out-of-work graphic artists each submit a design and profiled each person.

The result would probably be the same (some people would like the new design and some would hate it), but it would have been a way to get people engaged in the process and make the whole idea of having to buck up for new plates a little more palatable (only a little).

Organizations often have to make changes that are difficult or unpopular. Making sure stakeholders feel invested and involved in the process is one way to make the rebellion ever-so-slightly less hostile when those changes come about.

Update Nov. 16:
The Buffalo News
is reporting that the state has thrown in the towel on this new license plate plan. Though likely, not because of this post. ;-)

A new look for Mengel Musings

If you’re reading this post in a feed reader, stop! Click over to the site right now and check out my new design. I purchased the Thesis theme for WordPress about a month ago and have been mired in CSS and PHP mods for the last month trying to come up with a fresh look for the site. I’m pretty happy with the result and I hope you all like it.

In addition to wanting to upgrade to a theme that allowed for more flexibility and customization and better SEO, I also wanted to give the blog a more professional look as I start to take on more freelance work and consulting projects. I’ve rearranged my work schedule such that I have more time for these kinds of opportunities now, so you’ll notice the consulting tab above. If your organization could benefit from some brainstorming on marketing, PR or social media strategies, please contact me (there’s a tab for that, too).

I’ve also spelled-out a comment policy and moved the site’s archive from the sidebar to its own page. The SMB-TV link above is where I’ll continue to post updates about Social Media Breakfast Tech Valley (I’m close to nailing down the details of our second SMB).

So what do you think? Take a look around and let me know how else I can improve.

Thanks for coming along with me on this blogging adventure for the last six months. I appreciate all the comments, feedback, tweets, links and just general love. You guys are the best!

Is Facebook the new AOL?

exitWhen I was in middle school, EVERY family I knew that was on the Internet was on AOL. It seemed like the only way you could get online. Everyone had AOL e-mail addresses, AOL Instant Messenger handles, and those somewhat stalker-enabled AOL Profiles. There were some alternatives, like CompuServe, but essentially you were on it because everyone else was.

Fast Forward 10 or 15 years and enter Facebook. Lots of people are joining the site because, well, everyone else is on the site. People in my parents’ generation have started to join because they’re being left out of information and conversations that happen on the site. Grandparents are joining Facebook because that’s where pictures of their grandkids get posted. My husband calls his parents in Pennsylvania to fill them in on the health of a neighbor who recently suffered a stroke. My in-laws live 500 yards from this man, but since my husband has friended his daughter on Facebook, he knows much more about how the neighbor is recovering than my in-laws do – despite that fact that we live 250 miles away. If you’re not on Facebook, you’re missing out.

But Facebook made changes earlier this month to its home page and the way information is presented. It now emphasizes friends’ status updates and photo posts and makes it hard to tell if they’ve joined a group, friended someone you know, became a fan of something, or installed an application. You have to visit their profile page for that. The process for things virally spreading through Facebook has been hampered, in my opinion. And according to TechCrunch, a new Facebook poll shows that 94 percent of Facebook users don’t like the changes, either.

In many industries, customers can “vote with their feet.” If they don’t like something, they leave. They take their business elsewhere. As alternatives to AOL began sprouting up, people began doing just that. They opted for a more open Internet, better connection service, less controlled content. But with Facebook, there doesn’t seem to be that option. How do you vote with your feet when there’s nowhere to go? MySpace is old hat and has its own set of issues that make it less user-friendly than Facebook. If all your friends are on Facebook and that’s where the action is, it doesn’t make much sense to leave in protest unless you can all go somewhere together. So as much as people are griping about the homepage changes, Facebook doesn’t have a ton of incentive to revert to the old site. Where are people going to go?

Facebook has shown willingness to listen to customers in the past – notably with its Beacon advertising platform and its recent changes to its Terms of Service. And several users weren’t fans of the 2008 design change, but Facebook stuck with it (those changes were more subtle). It has the luxury right now of being the biggest game in town. But judging by what became of AOL, that’s not a position that Facebook should get too comfortable in. Eventually, if Facebook users remain unhappy, expect a newer, cooler kid to roll in and start attracting attention – and users.

Image: Flickr user Scoobyfoo