Social media in three hours: Government communications

I was in Washington, DC, earlier this week to present a workshop at ALI’s “Social Media for Government” conference. A three-hour workshop. While I initially worried about how I was going to fill that much time, it actually went by pretty quickly. I think the 25 students survived, and maybe even learned something.

Since so many conferences feature speakers just using slides and talking at the audience, I wanted to be sure that I got the class involved. It’s easy to talk about social media, but another thing entirely to do it. The first part of the workshop involved splitting the class into groups. I asked each group to find things they had in common and write a collective “Twitter bio” in 160 characters or less that described the group, and also give three hashtags about their group.

The teams stayed together throughout the workshop. I shared some information about how the media landscape is changing and how traditional media and social media are still important. One of the most important strategies for communicating to the media and directly to audiences? Content creation. I gave examples of several organizations that are doing a great job of creating lively, interesting, multimedia content that appeals to mainstream media and to the public – the kind of content that gets written about, linked to, and shared.

Each team was assigned a “content creation channel” – video, podcasting, blogging or microblogging/aggregation. The teams had 25 minutes to create a piece of content about the workshop. I didn’t give too much guidance, I just told them to be creative and stick to their channel. Each group shared their content to a Posterous site I created for the class: http://smgov2010.posterous.com

The results are fun and I think (hope) the class enjoyed getting to do something participatory and creative, versus listening to me ramble on for three hours! My slides from the session are embedded below (and also on the Posterous site):

Social Media continues to be a challenge for many in government, who constantly struggle with complex processes and layers of approvals in order to get anything accomplished (social or not). Earning buy-in is tough, and articulating the value of social media engagement with higher-ups and then gaining enough flexibility to execute social strategies and campaigns outside of traditional, strict oversight rules that exist in most government organizations is still an uphill battle. One organization I spoke with must have every single tweet approved. Seriously.

Still, it was good to see a group of government communicators excited and interested in social media and attempting to figure out how to make it work in their organization. Hopefully I was able to help some of them move a little closer to integrating social media into their communications plans.

Find me in print and on the road this summer

I’ll be hitting the road quite a bit this summer attending various communications conferences. A few organizers are even crazy enough to let me speak!

First on the schedule is ALI’s Social Media for Government conference (#smgov) in July in Washington, DC. I’ll be presenting a three-hour (yikes!) pre-conference workshop about “How to blend traditional and non-traditional new media into your government communications plan” on July 12. I plan to share several examples of readMedia clients and other organizations who are successfully adopting modern public relations strategies that incorporate web communications, social media, traditional media relations and multimedia. The rest of the conference kicks off the next day and features a variety of sessions and speakers from local, state and federal government organizations.

If you’re interested in attending the conference, you can save $400 off current registration rates if you sign up by next Thursday, May 20. Click here for more info.

At the end of July, I’m heading to the Windy City to drink good beer with Allan Schoenberg and Mike Pilarz speak at the eduWeb conference about how colleges and universities can generate hyperlocal media coverage in print and online by publicizing student accomplishments in their hometowns. I’ll go over the results of the recent study readMedia conducted that asked editors and publishers of community newspapers for their opinions about hometown news content, and I’ll also discuss how to get more of this content to live online (currently only half of hometown news is published to the web, even though editors say that it’s engaging and important to their audience).

If you work in higher education PR or web communications, you won’t want to miss eduWeb. The schedule is packed and there will be something for everyone. Click here for more info.

Lastly, the Age of Conversation 3 is finally on sale at Amazon! The book is a collaborative effort of more than 171 authors, each contributing an essay on a particular aspect of how to implement social media strategy. All proceeds benefit the Make-a-Wish foundation. You can grab your copy using the widget below:

Where are you headed this summer? What conferences and meetings are on your radar?

Social media for military communication

This morning I had the pleasure of speaking at the New York National Guard Public Affairs Conference in Saratoga Springs. Public affairs officers from Niagara Falls to Long Island and points in between gathered to discuss military communication, public affairs and social media.

Below are the slides from my presentation. I generally prefer to keep slides simple and visual and support them with story and commentary, versus trying to pack a lot on the page. But hopefully you can still get the gist of what I shared with them.

I stuck around the conference for a bit after my presentation and heard Stephanie Gaskell, reporter for the New York Daily News and author of the paper’s “War Zone” blog, discuss her experiences as an embedded reporter, first as a freelance journalist in Iraq and then later in Afghanistan on assignment for the Daily News. Her anecdotes reiterated how reporters are continually under pressure to produce more stories with fewer resources and that being on-target, relevant and timely with pitches is of primary importance for public relations and public affairs professionals.

Thanks to LTC Richard Goldenberg and Eric Durr for inviting me today.