“Let’s send out direct mail postcards with discount codes to potential customers.”
“Let’s sponsor a conference and have our CEO speak at it.”
“Let’s create a referral program for our current customers to help us generate new business.”
Most savvy marketers could read the three statements above and instantly recognize them all as tactics, not strategies. All of those actions might be a good idea, but it depends on what you’re trying to accomplish. Most organizations know they at least need to start with a strategy, a goal, before embarking on a marketing or PR campaign. You don’t just jump to tactics.
Now replace postcards, conference, and referral program in the above statements with Facebook, Twitter and LinkedIn. Still tactics, right? So why are so many erstwhile savvy marketers thinking that these three platforms constitute a social media strategy?
A strategy starts with business goals. Are you trying to sell more product? Reduce costs? Attract more members? Repair a damaged brand reputation? Your marketing and social media activities should match up with these business goals. What does success look like and how do you measure it?
After goals are defined, determine who you’re trying to reach, where they are online and what you’re trying to get them to do. If your target audience is not using Twitter, don’t make Twitter the crux of your marketing campaign. You wouldn’t send a direct mail piece about mortgage refinancing to a bunch of apartment renters. So don’t try to reach teens and college students on LinkedIn.
I’ve been talking with too many organizations lately that want to skip right to implementing social media tactics. Maybe it’s because they’re caught up in the hype and buzz surrounding social media or feel that they’re behind the game and need to get moving. Perhaps their competitor has implemented and seen success with social media and they don’t want to be left behind. It still doesn’t mean that skipping the strategy part is okay, though. Even if you see “results”, without a strategy you won’t know what those results are achieving.
Stop. Take a step back. Start with strategy.
Photo via Flickr user Emilio Labrador
It’s hard to determine which social media tool is more lauded as the second coming these days, but