Tag Archives: pr

PR pros need to write more like…gasp! Sales copywriters!

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So here’s the traditional pecking order of writers: journalists are at the top, those paragons of probing prolixity and unbiased storytelling. Public relations professionals are perhaps a rung lower – still able to craft press releases, articles and pitches that could stand alone as news stories if need be, but always telling the story from the point of view of an organization. At the bottom of the ladder? Sales copywriters. Those feeble hacks who resort to drama, fear and exclamation points to attract an audience. (We’ll leave the poets and novelists alone for now.)

While PR pros are traditionally trained to emulate the journalist when writing, the tables have turned: we need to start writing like sales copywriters. At least in our headlines.

It’s no secret that audiences are bombarded with messages these days, across mediums. Bombarded. We naturally look for ways to parse, sort and filter information to determine what’s important and immediate. In many cases, we do this based on a single line of text: the subject of an email, the post title in our RSS reader, the headline of a press release or news story. You could write the grandest, juiciest, most interesting press release ever, but if a reporter never opens the email, does it really matter?

If a press release falls in the forest…

I’ve been running a lot of email campaigns lately at work and the part that hangs me up like no other is writing the subject line. How can I get customers or prospects to open the email to actually get to the great content I’ve written? At most, I’ve got 40-50 characters to entice them (that’s a third of a tweet, by the way). When blogging, I usually save the post title for last, and often agonize over it. And, when readMedia clients send press releases over our wire, the headline of the release becomes the subject line of the email that reporters receive. A weak subject line means a press release might be deleted before the contents are even known.

Good writing is for naught if you can’t get anyone to read it. We rarely focused on headline writing in journalism school years ago (and writing headlines for print is very different than writing them for the web. So long, puns). We were committed to learning the inverted pyramid and AP style. The focus was on telling the story, and the thought of attracting people to read it was, well, not a thought at all.

A sales copywriter’s singular goal is to get someone to DO something: click a link, give up an email address, buy a product, request more information. Sales copy is compelling – not from a “hey, that’s interesting” perspective, but from a “wow, I need to do that” perspective. Why do magazines like Cosmo and GQ have those ridiculous blurb teasers on the cover? To do exactly that – to tease. To convince people that they have to pick up the magazine and read the article.

I’m not suggesting we should all start adding exclamation signs and dollar symbols and phrases like “Special Offer! Act now!” to our headlines and post titles. But we do need to start giving them some more thought. And we need to be thinking about optimizing our writing for search (Robert Niles even thinks learning SEO should now take precedence over learning AP style in j-schools).

The headline or title can no longer be an afterthought. It needs to be informative AND compelling. We need to be reading Copyblogger and learning how to adapt those sales copywriting techniques to public relations writing (and not feel snide about it).

We need to get people to open up — literally — and get to the good stuff.

How to pitch Op-Eds to USA Today

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I’ve spent this week in Washington, DC at the PRSA Counselors to Higher Education Senior Summit, talking with current readMedia clients and learning about the issues higher ed communicators face. The sessions yesterday were held at the headquarters of USA Today in McLean, Va., and included a panel discussion with three USA Today editors.

I snagged this quick video during the Q&A session, after a participant asked about how to pitch Op-Ed pieces:

There are some great reminders for PR folks: know the outlet you’re pitching and how they operate, be relevant and provocative, and remember that a story idea that doesn’t get picked up the first time around can often be repurposed or repackaged later on.

Visualization: Telling your story without words

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The number one skill an effective communications professional needs? Writing, of course. It’s no accident that most college public relations programs are housed in the journalism department. Clear, concise, effective writing technique is critical to conveying your organization’s message – to the media, to employees, to investors, to the community.

But as information overload continues to shrink our attention spans, it becomes increasingly important to figure out faster and more compelling ways to tell stories. Written pieces certainly have their place and purpose, but an eye-catching chart, infographic, or photo set may convey your message more memorably and in less time. Presenting information graphically forces us to trim away the superfluous details that can clutter our writing. If you’re pitching a story to a swamped journalist or busy blogger, getting right to the point is always appreciated. Often an infographic can do this better than your writing can.

Two of my favorite “just for fun” blogs are Strange Maps and Flowing Data, which both curate interesting data visualizations from across the Web (I also check out Information Is Beautiful on occasion). One of the primary reasons I keep up with these blogs (other than the fact they’re just plain fascinating) is that I can consume the content pretty quickly. Whereas a 1,000-word blog post requires 20 minutes of my time to get through, I can check out a stunning graphic in just a few minutes. I’m also more likely to share an interesting chart or graphic to Facebook or Twitter.

Need another example? Think about how effective The Oatmeal is at presenting information. Their comics are funny and memorable, but also educational. One of my favorite Oatmeal posts is 20 Things Worth Knowing About Beer (shocker). Sure, this could have been written as a list-style blog post and contained all the same information, but it’s so much richer and more compelling when presented visually (and much more viral).

PR pros, especially those of us who are “classically trained” in journalistic writing, tend to talk (write) too much. I’m certainly guilty (heck, I’ve just devoted 400 words to a post about how we should write less and use data visualization more). We’re verbal people who use words as our go-to tool for telling a story. Often it doesn’t occur to us to present information in a different format.

Sometimes we need to think beyond words on a page or screen. How can we quickly and compellingly convey our stories, in a way that will engage audiences and encourage them to share the information? Try some eye candy. Find a graphic artist (or experiment yourself) and adapt wordy stories to appealing visualizations. Information is indeed beautiful.

Why I’ve quit reading “social media blogs”

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I’ve spent the last year and a half reading and learning as much about social media as possible, going from a complete n00b with barely a Facebook profile to a recovering social media addict. I ravenously consumed blog posts about PR, communications and social media. But after awhile, a lot of the information begins to feel repetitive (and derivative). I get it at this point – it’s “about the conversation” and “engaging with people” and “being transparent.”

My reading habits have changed over the last month or so. I’m no longer looking for basic social media information or more social media Kool-Aid and so I’ve purged my Google Reader of feeds I haven’t been getting much value from. I’m reading fewer and fewer personal or individual PR bloggers and instead gleaning more insight from collaborative blogs or blogs at major media outlets. My goal is less about the nuts-and-bolts or “how to” of social media and PR 2.0 and more about understanding the big picture — trends and successes in media, social networking, and the Web, and looking at how all of it impacts the way we will continue to consume news and information.

Some blogs will always have a revered spot in my reader, because I’m always finding value and new ideas from them. However, a lot of what I’m reading now isn’t even necessarily PR-focused. I’m always open to discovering a post on someone’s blog that showcases great thinking or a new idea, and I still stumble across some of those via Twitter. But I’m being more discerning about which feeds make it into my RSS reader.

Here’s what’s been recently added to my reader or what I’ve refocused on lately:

Media Industry and Trends

Hyperlocal News

Social Media and PR 2.0 in Practice

Business and Technology Insight

It’s a lot of content, which wreaks havoc on my previous system of organizing Google Reader. I’m much better now about scanning headlines, using the “sort by magic” feature to see the best posts, and not agonizing anymore about trying to get to everything.

What sites are you finding value in these days? Share in the comments.

The social media release is not a PR panacea

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In the first few weeks of my new job at readMedia, I’ve been learning tons about the role press releases play in our clients’ local media relations strategies. Although many PR and media bloggers have decried the death of the press release in favor of new tactics like the social media release, from what I’ve seen so far those claims are quite premature.

All the discussion about social media releases seems to come from the perspective of big brands launching new products and trying to get feature coverage. It was no different when I was reading Putting the Public Back in Public Relations. From Chapter 8:

Most news releases are driven by product development, which can cause an inward and narrowly focused view from life inside the company.

But thousands of PR and communications professionals just don’t work in this kind of environment. Many of them work for organizations whose activities form the basis of bread-and-butter local news stories: non-profits, schools, governments, small businesses. (A recent Pew Research Center study found that three-quarters of local news is triggered by government and schools.) The PR strategy at these organizations isn’t focused on trying to get consumers or B2B customers to buy their product and thus aren’t putting out the kind of releases that PPBPR (rightfully) lambastes:

Company X Launches World’s First, Industry-Leading, Innovative Thingamabob That Will Change Our Lives for the Better

The news these organizations are making is the kind of news that likely used to be covered by a local newspaper or TV beat reporter: the results of a state agency investigation or the growth of a local college. But as newsroom resources dwindle, local journalists are relying more on well-crafted press releases to alert them to and help them tell stories. And we all know that often press releases are given a quick copy edit (or not) and reprinted, sometimes in their entirety, as news.

Where the SMR falls short

What the social media release encourages is “atomizing” content into bite-sized pieces so that bloggers and journalists can reassemble it. This may work for a journalist at Fortune or a blogger at Engadget who wants to dig into a trend or review a product, but a city desk reporter at a local daily or the publisher of a suburban weekly often just wants solid, relevant content they can quickly post or publish. They don’t want to have to piece together a story from bullet points, quotes, images and video.

I’m not knocking the concept of a social media release, entirely. I hold great respect for Todd Defren and Shel Holtz and others in the PR profession who’ve developed and worked to refine the concept. I absolutely think many components of SMRs are vital for PR pros to adopt: making sure releases are posted online for purposes of public viewing, search indexing and social network sharing; enhancing stories with multimedia content when appropriate and available; and providing links to additional resources are all important ways to augment a story.

But I just don’t think an SMR is the best approach for every organization – especially locally-focused ones. A lot of the hype about the SMR seems to be built around using it as a tool for news like product or campaign launches (like the Crayon/Coca-Cola example cited in PPBPR). That’s a very narrow slice of PR.

While the SMR isn’t necessarily supposed to be a replacement for traditional releases, there’s still a lot of argument about which is better and which will “win out.” The SMR may eventually become the superior choice for communicating certain types of news, but I still think it has a long way to go before unseating the traditional press release (enhanced for the digital age, of course) as a source of local news content.