by amy mengel on January 21, 2010
External crises can force companies to make consternating choices.
Royal Caribbean has come under fire for continuing to dock its cruise ships on the Haitian peninsula of Labadee in light of the devastating earthquake. An article in The Gaurdian, later picked up by The Huffington Post and the LA Times travel blog, among other outlets, questions [...]
Tagged as:
Blogging,
ceo,
communications,
Corporate Communications,
crisis,
cruise,
haiti,
rccl,
reputation,
royal caribbean
by amy mengel on July 9, 2009
It’s not a matter of if. It’s when. With user-generated content easier and more common than ever, it’s only a matter of time before someone in your organization does something that rubs someone (or a lot of people) the wrong way and soon millions of people are watching the travesty on YouTube.
Latest entry: United Breaks [...]
Tagged as:
communication,
crisis,
mayo clinic,
reputation,
united,
united breaks guitars,
viral,
youtube,
zappos
