How many conferences are too many?

I know, I know, quiet around here lately. It’s the same excuse as always: busy, busy. I’ve been on the go for what feels like eternity (and it actually got the better of me last week – hello, flu!). Thus, I haven’t been “musing” much. But here are some random thoughts and observations from my many travels these last months, starting with…

Louisville

I’m sure it’s a great city – it looked like it from the air. Jason Falls invited me to speak at the IABC Kentucky / Social Media Club Louisville’s Content Marketing Summit in September. Thanks to some flight snafus, I ended up flying in and out of Louisville in under 10 hours and seeing nothing beyond the airport and the conference room of the hotel across the street.

In addition to presenting, I got to sit in on the rest of the day’s sessions and hear from Michael Schechter of Honora Pearls, Joe Pulizzi of Junta42, and Chris Baggott of Compendium Blogware. During my presentationI talked about online newsrooms and using press releases as content marketing, sharing some examples form readMedia clients and other savvy organizations who “get it” when it comes to organizing news on the web. My slides on Making Online News in the 21st Century are here.

Then a week later, I was off to…

Boston (technically Cambridge)

It was nice to spend a day at a conference where I was actually only there learning, and not presenting or exhibiting or meeting with clients. As part of Boston’s FutureM week of marketing events, I spent a day at MIT/Microsoft’s NERD Center (it’s actually called that) for Start-up Marketing Bootcamp. It was great to hear from some of the non-mainstream social media and marketing speaker-guru-expert-ninja people and get some “real” stories from entrepreneurs at start-ups who’ve implemented innovative marketing tactics and social media strategies to develop a customer base. There was substantially less talk about Twitter and Facebook and more about things like design, user interface/user experience, marketing analytics and A/B testing, and low-cost tools and resources for marketing at a start-up. Meaty stuff.

I most enjoyed hearing from David Cancel, founder of Compete.com and now with Performable.com, and Ross Kimbarovsky from CrowdSpring.com. The day ended with a panel of CEO-types like Jennifer Hyman of Rent the Runway and Seth Prietbatsch from SCVNGR. Smart, in-the-trenches folks who shared their experiences, good and bad, of life at the helm of a start-up. The day suffered from not having enough interaction among all the attendees there (it would have been great to break into small groups and talk through common issues or share ideas for marketing start-ups), but overall it was a solid event. And, bonus, I managed to grab a long overdue beer with Jay Keith and confirm that we share a brain.

Fast-forward two weeks and I’m in…

Crotonville (it’s in New York, on the Hudson)

All you need to know about Crotonville is encapsulated in this episode of 30 Rock. GE invited several other former GE communicators back to its leadership development campus for a day of networking with other company alumni and current GE communications professionals. It was great to see former colleagues and some of the invited speakers were top-notch. A crisis communications panel included representatives from BP and AIG, and it was fascinating to get an insider’s view on these crises, as well as their lessons learned (Apparently no one in the UK thought Tony Hayward sounded “posh”, and in Britain his accent is actually quite common-sounding. Meanwhile, everyone in America thinks any type of British accent is posh…).

Now we’re to early November and I’m off to…

Troy

Not that far of a trip for me, but I spent a day in the Collar City for the PRSA Northeast District Conference. I was a little surprised at the lack of social media sophistication at this conference. It seems like PR people, of all professions, should be all over social media as tools to help them achieve their goals (and if they’re not ready to jump in with clients, I’d at least expect them to be reading basic social media blogs like Mashable and experimenting with social media personally, to try and get a handle on the technologies available and understand how to fit them into campaigns).

But, there was very little Twitter usage at the conference. People were asking questions during sessions like, “What is RSS?” and “What’s a hashtag?”, which made me worry I had been transported back to 2008. The kicker was that a few days after the conference, the organizers emailed a PDF of the conference survey to attendees and asked people to reply and check off their answers (um, surveymonkey or surveygizmo, anyone?). It frustrates me that so much discussion about social media seems stalled out among certain PR audiences. At some point, you need to stop expecting social media enlightenment to fall from the sky and just roll up your sleeves and start experimenting.

On a good note, I got to meet David Binkowski and hear about some of his work with Price Chopper and Schick (he is seriously tall in real life, btw). I also attended a media panel that featured Mark Mahoney of the Glens Falls Post Star, who is far too humble for a Pulitzer winner.

Three days later I’m on a plane to…

San Diego

I attended the American Marketing Association’s 2010 Symposium for the Marketing of Higher Education. San Diego in November sounds great, but I honestly only made it outside of the hotel twice (though once was to meet and have dinner with the lovely Rachel Kay and Jennifer Wilbur). The conference was packed with content, and in addition to meeting with a lot of readMedia’s higher ed clients, I also tried to attend as many sessions as possible. A lot of the conference revolved around big university branding campaigns, like those at American University, Purdue and Michigan State. I shared my impressions of the conference with Seth Odell of HigherEdLive via a video post here.

I’m really enjoying being so involved with the higher ed community through my work with readMedia, and it’s great to be able to learn from them and also share knowledge gleaned from working with our clients. I’ve made great connections with people like Michael Stoner, Rachel Reuben, Fritz McDonald and Charlie Melichar.

Back from San Diego and two days later it’s back to…

Troy (again)

This time, Troy played host to the eighth installment of Social Media Breakfast Tech Valley, with the very cool Revolution Hall as a backdrop. Patrick Boegel was able to entice Guy Gonzalez of Digital Book World to come talk to SMBTV about Audience Development in the Digital Age. With Guy’s poetry and publishing background, it was really interesting to get his take on building communities online. Guy shared his view of how online platforms (Kindle, iPad, eBooks, etc.) are disrupting traditional methods of getting content to audiences. I love that SMBTV has been exploring deeper and more niche-y topics lately. The audience is so sophisticated and asks such great questions, and it’s great to be beyond Twitter/Facebook 101 content. Guy’s shared his recap and slides from SMBTV on his blog.

…Somewhere in there I also flew out to Colorado for my first Dawgs game in six years (we lost), picked up responsibility for sales at readMedia (a big, scary, exhilarating, awesome challenge for me), and managed to squeeze in some fantastic hikes in the Adirondacks and beyond. I suppose that schedule is enough to land just about anyone in bed for two weeks. I’m on the mend now and happy to be off the road for a while. I won’t go so far as to promise I’ll be back to blogging regularly here, but hopefully it’ll be more than once every three months.

What’s new with all of you?

Image via Flickr user kmanohar

Yes, I’m still here…

It’s been quiet around the blog lately. I’ve been traveling a lot for work (and some for fun) and blogging has taken a back seat. Plus, it seems like I haven’t felt like I’ve had too much to say. I’m resolving to get back on track, though.

Here’s some of what I’ve been up to over the last six weeks:

I guest lectured on social media to a graduate-level PR class at The College of Saint Rose and talked with them about how social media has influenced and changed PR over the last several years. The class is working on a social media strategy for a local non-profit and I gave them some ideas for ways to encourage volunteering and fundraising via content marketing. My slides from the class are below (and they’re pretty bland – I usually try to jazz up presentations more!)

I was a member of a panel of speakers on social media at the 2010 Hugh O’Brien Youth Leadership Conference at the NYS Museum. I had never heard of this group before, but it’s fantastic! This national organization has chapters all over the US and brings together 10th graders from different schools for a weekend devoted to leadership and community service. The kids were excited, energetic and inquisitive. For my part of the panel, I talked to them about how social networking is an important component of online reputation management. When they’re applying for jobs or scholarships, people are going to Google them. They need to make sure that their social activity (blogs, Twitter, Facebook, other online postings) reflects the type of person they want to show to the world. I also taught them how to Call the Dawgs.

I read Trust Agents by Chris Brogan and Julien Smith. I received a copy of the book at last October’s Inbound Marketing Summit, when it was pretty new, but never got around to reading it. I thought it would be interesting to wait to read it until almost a year after it was published and see how well it held up. I’m generally not one to like social media books (or even business books in general). I’ll probably save my observations on the book for another post in the coming weeks.

I flew three round-trips to BWI for conferences about PR in higher education and communications in government. I talked with lots of readMedia clients (and hopefully future clients) about effective ways of reaching hyperlocal media, how to manage enterprise-level PR and communications within complex organizations, and how to ensure social media is baked into PR best practices so that it becomes a natural extension of communications activities. I go back to BWI in two weeks to present a workshop on social media for government communicators. I’m going to be the mayor of that airport in no time.

I finally pulled together a group of smart, hard-working people to help me keep Social Media Breakfast Tech Valley moving forward. The event has grown so much in the last year and was more than I could handle on my own – so I’m now happy to have a team behind me making it happen. We took a break from our typical early morning programming in June and instead hosted a social media happy hour at a local biergarten. Networking was greatly enhanced. We’re looking forward to bringing back regularly scheduled programming in August.

So, this post is a total cop-out, but I plan to be back to blogging (semi) regularly soon. Stay tuned…

Where I’ll be this month

Wait, it’s October? How did that happen? I’ve got a lot going on this month and am looking forward to talking social media, meeting new people and seeing some familiar faces at these events:

Inbound Marketing Summit

IMS09_Logo_Hor_SmallI’m headed to Boston later this week (well, to Gillette Stadium anyway) for New Marketing Labs’ Inbound Marketing Summit. The list of speakers is pretty incredible (Chris Brogan, Gary Vaynerchuk, David Meerman Scott, Jason Falls…) and I’m not really sure how so much great content is going to fit into just two days. I’m also pumped to finally meet Valeria Maltoni, Brian Solis and DJ Waldow – and DJ and I need to figure out who owes whom a drink since both Georiga and Michigan lost this weekend.

Capital Region PRSA

Next Wednesday afternoon I’ll be putting on a workshop for the Capital Region chapter of PRSA entitled “Communicating to Digital Natives: Reaching Your Stakeholders Through Social Media” at the Victory Cafe in Albany. I’ll talk about how many consumers are bypassing traditional media and opting instead to interact with brands and organizations directly. It’ll be a bit on the Social Media 101 side but I’m planning to include some fun examples and case studies.

Social Media Breakfast Tech Valley #3

smbtv-red_mdAt the end of the month, on Friday, Oct. 30, I’ll be at Tech Valley’s third Social Media Breakfast. This event has really taken off in this area and continues to grow and attract social media enthusiasts from a variety of disciplines – communications, marketing, Web design, IT, HR, and entrepreneurs. It’s a fun crowd and we’re excited to have Aaron Newman of Techrigy in town to discuss social media monitoring and measurement.

I’m also planning to be in New York on Oct. 31 to commiserate with other Dawg fans and alumni as we watch Florida hand us our hats, and to see one of my buddies run the NYC marathon. So PR Cog, Stephanie Smirnov, and other NYC Twitterati, let’s meet up that weekend!

Social Media Breakfast Tech Valley #2 Recap

smbtv-red_mdOkay, so Albany may not be the first city that comes to mind when you think of innovation, digital marketing, a vibrant creative class or a social networking hotbed, but we have a budding community here that’s really becoming interested in all things social media. This morning was the region’s second Social Media Breakfast, and 80 people turned out at the Capital Repertory Theater in downtown Albany to hear Justin Levy describe how he’s used social media to improve business at his restuarant.

Capital Rep is in the middle of a production called Shear Madness, which takes place in a beauty salon, so it was pretty amusing to see Justin up on a pink and green stage with hair dryers and shampoo stations as a backdrop. Thanks to Annmarie Lanesey at MZA Multimedia, we livestreamed this event: click here to access the recording.

A few key takeaways from Justin:

  • Listening is the most important aspect of social media. It trumps any tool or service or platform. You have to listen to your customers.
  • You can have the best store or product in the world but if no one’s coming or knows about it, you’ll fail as a business
  • Each organization needs to be strategic with their use of social media and not just try tools or tactics because they are popular. Define what success looks like for your organization and develop a plan based around your goals.
  • Customers trust Google to give them the answers to their questions. They don’t understand SEO and don’t realize that big companies with huge marketing budgets can essentially “buy” the front page of Google results. You have to create good content that will get you ranked and help people discover and link to you.
  • Twitter is where you can be helpful, be a real person. A blog is your proving ground to show that you really know your stuff. Use many platforms in combination to reinforce your brand.

Justin also shared some key social media tools with the group:

  • Radian6 (paid) and Google alerts and Twitter search for monitoring mentions of your company online
  • Tubemogul as a single upload point for video that then deploys it across the web to video sites
  • Disqus and Backtype for managing comments on your blog and searching comments
  • BrightKite for location-based social networking and Twitter updates

And of course, Justin plugged Chris Brogan and Julien Smith’s new book, Trust Agents, as a great source for understanding customer relationships.

Here are a few pics from the event (when I wasn’t running around setting up, moderating the Q&A, or live-tweeting!):

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I’m really pleased at the turnout and reactions for the first two Social Media Breakfasts in Tech Valley and am excited to keep this going and continuing to see the local social media community grow. Thanks again to sponsor SUNY Cobleskill (and their twittering cow, @CAbunga) for sponsoring the event for the second time.

Check out the full Twitter transcript of SMBTV here.

Tech Valley’s first Social Media Breakfast

New York’s Tech Valley (Albany, Schenectady, Troy, Saratoga Springs) became the 25th location to host a Social Media Breakfast last Friday. It’s an event that I’ve been working for the last eight weeks to plan, and I was excited to see how it would go over in this area.

With more than 60 attendees (we had to cut of registration  after just three days due to the limitations of the room size) and two hours worth of engaging conversation and discussion, I’d definitely call it a success. As with any “real life” event, it was also great to connect with folks I’d previously only known through Twitter.

I moderated a panel featuring Mike Germano from Carrot Creative, Rhea Drysdale from Outspoken Media and Stuart Foster of TheLostJacket.com.

You can catch all of the Twitter chat (#smbtv) that happened during the breakfast here, but here are a few of the highlights:

  • No social network is “better” than another. Find what platform works for your audience. Don’t necessarily jump in with Facebook and/or Twitter if that’s not where your target audience is engaging. But, it’s important to protect your organization’s reputation across the Web by securing usernames. Use sites like Knowem.com to register a name across dozens of social sites so that trolls can’t appropriate your brand.
  • People become fans of brands on Facebook because they want to “tattoo” their profiles and associate themselves with that brand. People like associating themselves with cool or hip things. That’s why there are tons of Facebook fans for The Onion, Stephen Colbert, Coca Cola… but no one says, “Hey, I think I’ll become a fan of plumbing fixtures or sleep aids.”
  • People expect “stuff” to talk to/interact with them now. The GPS-enabled Oscar Meyer Wienermobile has a Twitter account. Interaction and being useful is key – not merely broadcasting. Products and brands talk to the network. The people behind the brands may leave the company, but if the brand is strong, its voice/image will remain consistent.
  • Mobile apps are emerging as the “next big thing” in social networking. The key is making apps easy for users to interact with and share with their networks. Apps are really only effective when their use is widespread. Use a related app not necessarily to sell a product, but to provide a useful service that helps improve your organization’s branding/reputation (“This app provided/built by…”).

Thanks so much to Rhea, Mike and Stuart for being such engaging speakers and getting Social Media Breakfast – Tech Valley off to a great start. Also a huge thanks to the event sponsors, All Over Albany and SUNY Cobleskill (who also provided cool schwag for everyone in the form of coffee mugs).

A few pics from the event:

Pic from panel table, taken by Mike Germano

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Photo from back of room, courtesy of Jim Stagnitti

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Panelists rockin’ the mugs from SUNY Cobleskill (photo via C. Abunga):

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If you’re interested in attending the next SMB-TV (hopefully mid-August), follow @smbtv on Twitter or join the Facebook group.