Tag Archives: twitter

How many conferences are too many?

Posted on by

I know, I know, quiet around here lately. It’s the same excuse as always: busy, busy. I’ve been on the go for what feels like eternity (and it actually got the better of me last week – hello, flu!). Thus, I haven’t been “musing” much. But here are some random thoughts and observations from my many travels these last months, starting with…

Louisville

I’m sure it’s a great city – it looked like it from the air. Jason Falls invited me to speak at the IABC Kentucky / Social Media Club Louisville’s Content Marketing Summit in September. Thanks to some flight snafus, I ended up flying in and out of Louisville in under 10 hours and seeing nothing beyond the airport and the conference room of the hotel across the street.

In addition to presenting, I got to sit in on the rest of the day’s sessions and hear from Michael Schechter of Honora Pearls, Joe Pulizzi of Junta42, and Chris Baggott of Compendium Blogware. During my presentationI talked about online newsrooms and using press releases as content marketing, sharing some examples form readMedia clients and other savvy organizations who “get it” when it comes to organizing news on the web. My slides on Making Online News in the 21st Century are here.

Then a week later, I was off to…

Boston (technically Cambridge)

It was nice to spend a day at a conference where I was actually only there learning, and not presenting or exhibiting or meeting with clients. As part of Boston’s FutureM week of marketing events, I spent a day at MIT/Microsoft’s NERD Center (it’s actually called that) for Start-up Marketing Bootcamp. It was great to hear from some of the non-mainstream social media and marketing speaker-guru-expert-ninja people and get some “real” stories from entrepreneurs at start-ups who’ve implemented innovative marketing tactics and social media strategies to develop a customer base. There was substantially less talk about Twitter and Facebook and more about things like design, user interface/user experience, marketing analytics and A/B testing, and low-cost tools and resources for marketing at a start-up. Meaty stuff.

I most enjoyed hearing from David Cancel, founder of Compete.com and now with Performable.com, and Ross Kimbarovsky from CrowdSpring.com. The day ended with a panel of CEO-types like Jennifer Hyman of Rent the Runway and Seth Prietbatsch from SCVNGR. Smart, in-the-trenches folks who shared their experiences, good and bad, of life at the helm of a start-up. The day suffered from not having enough interaction among all the attendees there (it would have been great to break into small groups and talk through common issues or share ideas for marketing start-ups), but overall it was a solid event. And, bonus, I managed to grab a long overdue beer with Jay Keith and confirm that we share a brain.

Fast-forward two weeks and I’m in…

Crotonville (it’s in New York, on the Hudson)

All you need to know about Crotonville is encapsulated in this episode of 30 Rock. GE invited several other former GE communicators back to its leadership development campus for a day of networking with other company alumni and current GE communications professionals. It was great to see former colleagues and some of the invited speakers were top-notch. A crisis communications panel included representatives from BP and AIG, and it was fascinating to get an insider’s view on these crises, as well as their lessons learned (Apparently no one in the UK thought Tony Hayward sounded “posh”, and in Britain his accent is actually quite common-sounding. Meanwhile, everyone in America thinks any type of British accent is posh…).

Now we’re to early November and I’m off to…

Troy

Not that far of a trip for me, but I spent a day in the Collar City for the PRSA Northeast District Conference. I was a little surprised at the lack of social media sophistication at this conference. It seems like PR people, of all professions, should be all over social media as tools to help them achieve their goals (and if they’re not ready to jump in with clients, I’d at least expect them to be reading basic social media blogs like Mashable and experimenting with social media personally, to try and get a handle on the technologies available and understand how to fit them into campaigns).

But, there was very little Twitter usage at the conference. People were asking questions during sessions like, “What is RSS?” and “What’s a hashtag?”, which made me worry I had been transported back to 2008. The kicker was that a few days after the conference, the organizers emailed a PDF of the conference survey to attendees and asked people to reply and check off their answers (um, surveymonkey or surveygizmo, anyone?). It frustrates me that so much discussion about social media seems stalled out among certain PR audiences. At some point, you need to stop expecting social media enlightenment to fall from the sky and just roll up your sleeves and start experimenting.

On a good note, I got to meet David Binkowski and hear about some of his work with Price Chopper and Schick (he is seriously tall in real life, btw). I also attended a media panel that featured Mark Mahoney of the Glens Falls Post Star, who is far too humble for a Pulitzer winner.

Three days later I’m on a plane to…

San Diego

I attended the American Marketing Association’s 2010 Symposium for the Marketing of Higher Education. San Diego in November sounds great, but I honestly only made it outside of the hotel twice (though once was to meet and have dinner with the lovely Rachel Kay and Jennifer Wilbur). The conference was packed with content, and in addition to meeting with a lot of readMedia’s higher ed clients, I also tried to attend as many sessions as possible. A lot of the conference revolved around big university branding campaigns, like those at American University, Purdue and Michigan State. I shared my impressions of the conference with Seth Odell of HigherEdLive via a video post here.

I’m really enjoying being so involved with the higher ed community through my work with readMedia, and it’s great to be able to learn from them and also share knowledge gleaned from working with our clients. I’ve made great connections with people like Michael Stoner, Rachel Reuben, Fritz McDonald and Charlie Melichar.

Back from San Diego and two days later it’s back to…

Troy (again)

This time, Troy played host to the eighth installment of Social Media Breakfast Tech Valley, with the very cool Revolution Hall as a backdrop. Patrick Boegel was able to entice Guy Gonzalez of Digital Book World to come talk to SMBTV about Audience Development in the Digital Age. With Guy’s poetry and publishing background, it was really interesting to get his take on building communities online. Guy shared his view of how online platforms (Kindle, iPad, eBooks, etc.) are disrupting traditional methods of getting content to audiences. I love that SMBTV has been exploring deeper and more niche-y topics lately. The audience is so sophisticated and asks such great questions, and it’s great to be beyond Twitter/Facebook 101 content. Guy’s shared his recap and slides from SMBTV on his blog.

…Somewhere in there I also flew out to Colorado for my first Dawgs game in six years (we lost), picked up responsibility for sales at readMedia (a big, scary, exhilarating, awesome challenge for me), and managed to squeeze in some fantastic hikes in the Adirondacks and beyond. I suppose that schedule is enough to land just about anyone in bed for two weeks. I’m on the mend now and happy to be off the road for a while. I won’t go so far as to promise I’ll be back to blogging regularly here, but hopefully it’ll be more than once every three months.

What’s new with all of you?

Image via Flickr user kmanohar

While I was skiing: The 10-day media lowdown

Posted on by

I was on vacation last week and then had a quick family trip home, so I missed out on a whirlwind week of media news. Perhaps that’s why it’s been hard for me to get back into the swing of blogging this week: I feel as though everything has been discussed to death. I’ve also barely made a dent in my Google Reader (the “mark all as read” button is looking more tempting each day).

Here’s what the rest of the media-obsessed world was focused on while I was on the slopes, and what those conversations looked like to a relatively disengaged observer:

Super Bowl

More specifically, Super Bowl commercials. I still have only seen a handful of them. It seemed there was more news before the Super Bowl about who wasn’t advertising (Pepsi) and whether that was “risky” or not. From passively scanning my Twitter stream, the Google ad seemed to be a hit. The Tim Tebow ad generated controversy primarily for not being as controversial as many thought it would. I saw a lot of chatter about the lack of pants in a few ads (hmm…). Overall, it didn’t seem that people were too jazzed about the commercials this year, which this Huffington Post article seems to concur with.

Google Buzz

Goodness were people ever up in arms about Google Buzz! From a few brief checks of Twitter you’d think the Interwebs were under siege from Palo Alto. The main issues I saw people frustrated with were privacy issues, the lack of filtering/overabundance of information, and the muddling of GMail with other social outposts. So many people rained on the Google Buzz parade so heartily that by the time I got back home and had the option to check it out or “turn it on”, I didn’t even bother. I may revisit in a few weeks to see if I have any use for it (thought based on my comatose use of Google Wave so far, I’m not sure it’s the ticket for me).

The Olympics

Consensus: NBC totally sucks at covering them. NBC is refusing to broadcast events live in hopes of forcing people to watch taped segments during primetime to please advertisers. That leaves Twitter, blogs, and countless other Web sites to act as spoilers during the afternoon. Not only is the coverage bad, it’s late and it’s old news when it airs. ComputerWorld had one of the better pieces on why NBC is “against the Internet” in terms of Olympic coverage.  I’ve missed almost all the coverage so far.

I did see a lot of disgust and surprise from those I follow on Twitter that networks would (repeatedly) show graphic footage of the Georgian luge athlete’s fatal crash. I share the disgust, but not the surprise. Sensationalism rules TV news these days, and just as we saw graphic and tragic images from the Haiti earthquake, it was inevitable that news channels would broadcast this video. I don’t think they needed to do it as frequently or callously (apparently CBS showed the crash in slow motion), however. Other Olympic story lines I passively observed: Whales (but not fail whales?) were the highlight of the Opening Ceremonies. The weather in Vancouver is abysmal. Shaun White needs a haircut.

Kevin Smith and Southwest Airlines

I watched the initial Twitter outrage against Southwest Airlines for how they grievously wronged director/actor Kevin Smith, and then saw the negative sentiment gradually shift toward Smith himself as he continued to berate the airline after they had pretty openly addressed the issue and made apologies via their blog and other channels. Some, like Sonny Gill, even seemed to think that Smith was bullying or antagonizing Southwest.

It would have been very interesting to see how this would have played out differently had it been Delta (the airline that lost my luggage twice on my vacation and caused me to spend a less-than-glamorous evening in a Romulus, Mich. Best Western instead of a Utah ski house) or American or United. Those airlines certainly don’t have the customer loyalty or goodwill that Southwest has built up. I think much of the reason SWA will be able to weather this is that they’ve taken the time to build a positive reputation among customers who are perhaps going to be a little more forgiving of this incident. I liked Adam Kmiec’s dissection of the situation and Southwest’s response.

So, that’s what the Web world looked like to me over the last 10 days as I scanned Twitter and Facebook and blogs here and there to try and remain somewhat connected. What else did I miss?

My new gig: inbound marketing at readMedia

Posted on by

Forget the catchy lede. I’ve had this cat in the bag for a while now and it’s time to let it out: I have a new job!

Starting today(!), I’ll be heading up inbound marketing efforts for Albany-based readMedia. After seven years in corporate communications, I’m trading the manufacturing plant for a hip downtown office, the Blackberry for an iPhone, and the red tape of big company bureaucracy for an intimate start-up culture.

I’ve been working with readMedia as one of my consulting clients for the last several months and so when they offered me a full-time position, I already knew it would be a great fit. My new coworkers are fun, smart, and generally have good taste in beer (want to follow ‘em? Check out this Twitter list of readMedia employees I created).

So, what am I going to be doing? A lot of really cool stuff. I’ll be running the company’s paid and earned media campaigns, representing readMedia at trade shows and conferences, managing their social media presence and using inbound marketing to generate sales for the company. Right up my alley.

readMedia

A little background on my new company: readMedia is a software and media company whose platform allows organizations like governments, nonprofits, and schools to publish social media-enabled news releases online and distribute them directly to geographically-targeted media outlets. readMedia’s clients produced over a quarter of a million pieces of specialized, hyperlocal news content last year — like this story about a state worker selling drugs in the basement of the State Capitol. (Seriously. Only in New York. And maybe Illinois.)

The media landscape continues to change as newspapers shed the staff and resources that were traditionally devoted to covering local news — town board meetings, fundraisers and local events, students away at college being named to an honor society or making the dean’s list. But these types of stories are still important to local communities and form the original content that drives old, new and niche media stories within a community. readMedia gives its clients the tools to serve as their own beat reporters and publish high-quality, hyperlocal content online and to traditional media outlets.

I can’t even describe how excited I am to get settled in at readMedia and become a part of their team. I’ll still be organizing Social Media Breakfast Tech Valley (though likely with some more help) and blogging right here, but I’m stepping away from consulting to fully devote my time and brain waves to readMedia.

So many of you supported me throughout this past year by acting as mentors, sounding boards, collaborators, and friends. I’ll dispense with the Academy Awards-style mushiness, but I really do appreciate all of the great advice and input I’ve received as I transitioned from corporate communications to consulting and now to this new role. So simply, thank you.

Game on!

Facebook, GoodReads, and… WalMart?

Posted on by

oldbooksWhat was one of the first social networks I joined? It wasn’t LinkedIn, Facebook, Twitter or even MySpace. It was GoodReads. I’m a big time book nerd, and I love that Good Reads let me search and review books and see what my friends are reading. I can keep track of books I’ve read, sort them by “shelves” and mark books that I’d like to read in the future.

But as Facebook and Twitter continue their dominance among social networks, GoodReads has done a nice job adapting and integrating. I can login to GoodReads via Facebook Connect and add the GoodReads app to my Facebook profile, which lets me post my book reviews as a status update. I can send book recommendations to Twitter with one click and I can search across my Twitter and Facebook friends to see who’s on GoodReads and easily add them to my friend list.

The key with niche social networks is keeping activity levels high – if no one uses a network, it’s not very social, and will probably wither on the vine. As Facebook has clearly emerged as the platform of the masses, it only makes sense to ensure that your niche network is integrated (if users choose) with Facebook (and probably Twitter, too).

One-Stop Shopping

Need an analogy? The way the retail landscape in the US has changed over the last 50 years provides a parallel. In the 1960s, hardware stores sold hardware, appliance stores sold televisions and washing machines, sporting goods stores sold fishing poles. Along came WalMart and put everything under one roof. Sure, specialty stores still exist today, but a majority of Americans have moved all their purchasing to a one-stop shop. [Avoiding side treatise on small business vs. conglomerates and respective impacts on community.]

So, if Facebook is becoming the WalMart of social networks, then the niche networks need to figure out how to integrate and play along with Facebook, like GoodReads has done. Make it easy for your members and users to participate in the content on your network. If most of them are already spending a lot of time from Facebook, then figure out how to make your niche network thrive on that platform. Don’t make them shop around, because except for your most passionate members, many of them probably won’t do it. I probably would have given up on GoodReads long ago if I wasn’t reminded of the site each time I logged into Facebook and saw the tab on my profile.

What are your experiences? Have you joined and given up on niche social networks because they weren’t convenient? Would you rather hop around to different niche communities on the Web or use a common platform like Facebook to interact? Let me know in the comments.

Image via Flickr user Auntie_P

One Question: HubSpot’s Rick Burnes

Posted on by

How can businesses use Twitter to drive leads? Rick Burnes of HubSpot shared his thoughts at the New York Capital Region American Marketing Association’s “Twitter for Business” workshop. I snagged Rick after the presentation to ask him this one question:

Two other good tips from Rick during the presentation:

  • Companies should create a page on their Web sites with a list and links to the Twitter handles of all their employees.
  • “Favoriting” positive mentions of your company on Twitter is a great way to assemble third-party endorsements. You can send the link to your favorites so that people can see what’s being said about you.

Check out Rick’s full presentation on SlideShare.