What Twitter lists have done for me lately

ChecklistA classic ISTJ, I’m a sucker for making lists. To-do lists, chore lists, action items – writing things down helps me organize a plan of attack. Which is why it may surprise you that I’ve done very little with Twitter lists in the few months since the feature was launched. However, I’ve found lists helpful in a few ways and am hoping to experiment with them more in the coming weeks. Here’s where I am:

Geographic Sorting

Twitter use among individuals and small businesses in my area has exploded in the last year. Initially, I followed nearly everyone locally I could find. That included every small restuarant, dry cleaner, college kid, gamer or media outlet. Creating an “Albany” Twitter list has allowed me to corral all of those people in one place without actually having to follow them. I now can focus on only following the local Twitter accounts that really provide me value. They show up in my stream, while I can casually keep tabs on the rest (who I don’t follow directly but follow via my Albany list) by just checking the list every now and then. It’s easy and risk-free for me to add someone to my Albany list; I don’t have to contemplate whether or not I think that person/business adds enough value to follow them.

Reporter and Blogger Pitching

I’ve created a “Pitching” Twitter list that’s comprised of the reporters and bloggers I’m currently pitching on behalf of my clients. The list is private, so only I can see it. It allows me to keep tabs on what’s on the mind of these writers, which can be helpful in generating story angles or even just finding and “in” or a commonality to get a conversation going with them. I also look to see what lists those reporters/bloggers have either created and been added to, and it’s led me to several new outlets that I might have otherwise not known about or considered pitching.

Gauging “Value” of Twitter Accounts

I’m squarely in the camp that number of Twitter followers is in no way correlated with how interesting, useful or worth my time a particular person is. But like most people, I’m still conditioned to look at a big follower count and wonder if someone is a “big deal” or not. With spammy following schemes, it can sometimes be difficult to tell right off the bat if a Twitter user has organically and legitimately grown their following or not. But lists have made that a bit easier (and some believe, even made follower counts irrelevant). If someone has 8,000 followers and is only on 12 lists, then to me that’s an indication that not many people value what that person has to say (auto-follow bots aren’t generally in the habit of putting people on lists, yet). I’m not saying that “value” can be reduced to a simple ratio of followers to lists, but as a “first glance” metric, I’ve found it useful in helping me red flag accounts that I may want to pass on following for the time being.

Twitter lists will continue to evolve and develop, especially since they have already been integrated into third party apps like TweetDeck and Seesmic. I can see lists being extremely useful for events and conferences, for example. Personally, I’m planning to experiment more with private lists to help me sort and keep track of my own Twitter ecosystem, and then also eventually start to follow other people’s lists (why reinvent the wheel?) of useful people in my field. (One of the issues I see with lists right now is that they’re highly personal and not definitive – how many lists of “PR professionals” or “Dawgs fans” are out there right now? Few are likely to be comprehensive and as of right now it’s not possible to merge multiple lists from different Twitter users. But I digress.)

What innovative ways have you been using Twitter lists? Share away in the comments.

Photo via Flickr user numstead

Allan Schoenberg: My Twitter “Patient Zero”

Ever heard of a woman named Mary Mallon? Probably not. But if I said “Typhoid Mary” that might trigger some recognition. Mary Mallon was the index case for typhoid in the US in the early 1900s. She was a healthy carrier of the disease and spread it to at least 53 people before she was forcibly quarantined. Mary Mallon was the American typhoid epidemic’s Patient Zero.

For me, Allan Schoenberg played a similar role, but without the fever and malaise. I consider him to be my Twitter index case. (Stick with me here.)

I spent the first several months on Twitter not doing much. I followed a few people I knew from “real life” and a few who were into Georgia football. I didn’t even really think of it a professional networking medium at the onset. At some point, though, I caught the Twitter bug and from that point things changed dramatically. And I can trace that moment back to Allan.

It was about this time last year when I was working on putting together a photo book of pictures from my trip to Iceland. I tweeted about it and got a random @ reply from Allan commenting on how great Iceland was and how much he loved it when he had visited earlier in the year. I followed him back and checked out his profile, where I saw that he had a pretty sweet job as director of communications for CME Group. We continued to chat via Twitter throughout the next few weeks about everything from movies to beer (good beer) to the economic situation in Iceland.

Allan  Schoenberg and Amy MengelAllan was my conduit to the Twitter PR and communications world. Recognizing that he was pretty interesting guy with an interesting job in my field, I figured that I’d probably enjoy following some of his other Twitter pals. I began looking to see who he was following and unabashedly started poaching his network. This led me to people like Mike Pilarz, Arik Hanson, Matt Batt and Lauren Fernandez. They led me to others like David Mullen, Kellye Crane, Chuck Hemann and Scott Hepburn. And it just kept proliferating.

Today, I consider Allan and that initial group tops among my trusted colleagues, confidants and advisors. In the year since that first tweet about Iceland, I’ve started this blog and my consulting business, founded Social Media Breakfast Tech Valley, and forged what I consider to be lifelong friendships as well as professional alliances with people from Twitter. I’ve had the opportunity to meet most of my closest Twitter friends in person, despite the fact that they all live in far-flung places. Allan even got me a tour of the Chicago Mercantile Exchange when I was visited last spring.

So in the spirit of those Bud Light “Real Men of Genius” ads (though Allan would rightly never drink Bud Light):

I salute you, Mr. Twitter Uber-connector Index Case of Networking Genius Guy. Thanks.

Whose your Twitter Patient Zero?

Get your social media horse out from behind that cart

“Let’s send out direct mail postcards with discount codes to potential customers.”

“Let’s sponsor a conference and have our CEO speak at it.”

“Let’s create a referral program for our current customers to help us generate new business.”

Most savvy marketers could read the three statements above and instantly recognize them all as tactics, not strategies. All of those actions might be a good idea, but it depends on what you’re trying to accomplish. Most organizations know they at least need to start with a strategy, a goal, before embarking on a marketing or PR campaign. You don’t just jump to tactics.

Now replace postcards, conference, and referral program in the above statements with Facebook, Twitter and LinkedIn. Still tactics, right? So why are so many erstwhile savvy marketers thinking that these three platforms constitute a social media strategy?

Cart before the horse

A strategy starts with business goals. Are you trying to sell more product? Reduce costs? Attract more members? Repair a damaged brand reputation? Your marketing and social media activities should match up with these business goals. What does success look like and how do you measure it?

After goals are defined, determine who you’re trying to reach, where they are online and what you’re trying to get them to do. If your target audience is not using Twitter, don’t make Twitter the crux of your marketing campaign. You wouldn’t send a direct mail piece about mortgage refinancing to a bunch of apartment renters. So don’t try to reach teens and college students on LinkedIn.

I’ve been talking with too many organizations lately that want to skip right to implementing social media tactics. Maybe it’s because they’re caught up in the hype and buzz surrounding social media or feel that they’re behind the game and need to get moving. Perhaps their competitor has implemented and seen success with social media and they don’t want to be left behind. It still doesn’t mean that skipping the strategy part is okay, though. Even if you see “results”, without a strategy you won’t know what those results are achieving.

Stop. Take a step back. Start with strategy.

Photo via Flickr user Emilio Labrador

Recap: Social Media Breakfast Tech Valley #4

In just over four months, Social Media Breakfast Tech Valley has grown to be among the largest in the country. Last Friday about 150 people turned out to hear Aaron Newman of Techrigy talk about social media monitoring and measurement at SMBTV #3.

It was a much broader crowd this time, with a lot of fresh faces and several people who were relatively “new” to social media. While I’ve worked hard as the SMB organizer to keep the event from being at too much of a 101-level (because there are plenty of those events), there were a lot of general social media questions that Aaron did a good job answering.

Aaron asked that the presentation be interactive and he wasn’t disappointed. There were so many questions that at one point I had to ask people to hold them until the end just to make sure we could get through Aaron’s slides in time! A lot of attendees had great social media stories to share and it was good to see everyone networking and enjoying each other’s company.

Here are some of the key ideas I took away from Aaron’s presentation:

  • Monitoring, measurement, and analysis are often used interchangeably when talking about social media but they’re really three very distinct phases.
  • There are lots of things you can measure in social media, but what you should measure depends on your strategy. Start with strategy. Always.
  • Computers don’t understand sarcasm, so measuring sentiment is still a challenge. Not all monitoring can be automated.

Lots of great content was generated about/around the breakfast itself, too:

I’m quite amazed at how quickly Social Media Breakfast has grown in this area and what a great networking and community event it’s become.

The next event is in December and will feature a panel of fantastic blogging minds: Greg Dahlmann, Lara Kulpa, Christina Gleason and Amanda Magee. The College of Saint Rose Communications Department will be sponsoring.The American Red Cross has offered to host us and I’m working with them to try and combine Social Media Breakfast with a blood drive.  More details to come!

Image via Flickr user amymengel (wait, that’s me!)

Why I was wrong about lifestreaming

I sat staring down the white screen of WordPress death tonight knowing that I was due a blog post but unable to come up with anything (I’m sure no blogger has EVER had that problem before, EVER).

So, in my writer’s-block-induced haze, I sent out the following tweet:

Crowdsourced tweetThe lucky winner? Mark Krynsky (@krynsky) responded first:

Mark Krynsky LifestreamingCrap.

(Although I suppose I should be glad that Arik Hanson didn’t beat him to it, with his “Everything I learned about social media, I learned from Barry Manilow” suggestion.)

Mark was calling on me to refute a post I wrote several weeks ago asking what the big deal was about lifestreaming. That post generated a healthy discussion as readers tried to help me understand what value sites like Tumblr and Posterous added versus a traditional blog and other outlets like Facebook and Twitter. Mark, who authors the LifestreamBlog, left one of many great comments on the post.

I revisited the post and my initial stance. I wrote that original post from the standpoint of genuinely questioning and being curious about the value of lifestreaming, and not necessarily dissing or deriding the practice. A lot of the comments helped clarify my thinking. The most common reason people cited for lifestreaming was that it occupies the space “between Twitter and a blog” and provides an outlet for “off-topic” items that may be out of place on a subject-specific blog. Others use Posterous as a way to clip and save items from the Web, almost like a juiced-up Delicious account.

All are valid reasons, but so far I still haven’t found the time or interest to update (curate?) my own lifestream or really follow anyone else’s.

But, specific to Posterous, which seems to be the most popular lifestreaming tool right now, I will say that I do see the potential from an ease-of-use standpoint. The ability to send in blog posts via e-mail directly to Posterous is very compelling for someone who wants to blog or share information but doesn’t want to deal with a complicated (or even a simple) CMS. And Posterous makes it very easy to record audio clips and send them directly to the site. It’s a way to start creating content with extremely low barriers to entry.

Another interesting “group lifestreaming” experiment took place at Social Media Breakfast Houston. Bryan Person created a Posterous account and had attendees e-mail info and photos. I could see this type of format working for events and conferences as a place to have people collectively contribute content (holy alliteration). The concept is similar to Collecta, a site that pulls in Tweets, photos, and more for specific hashtags.

So, I’m not sure that asking a question can really be “wrong”, but I’ll certainly admit that my eyes have been opened to many more possibilities for lifestreaming. Heck, I may even get around to updating my Posterous account one of these days.

Thanks to Mark and everyone else who participated in my little Twitter/blog/crowdsourcing experiment. For now, writer’s block averted.