The fallacy of targeting audiences on the Web

Memo to brands trying to reach teenage boys with raunchy campaigns: we can all see you.

Burger King’s Shower Girl is the latest in a series of misogynist social media campaigns targeted at hormonally-charged teenage boys, it seems. PepsiCo’s “Amp Up Before You Score” iPhone app this summer broke women into 24 stereotypes and gave guys tips on how to pick up each and tally their conquests. Remington’s “Face of Success” microsite and game  encouraged guys to try out pickup lines on virtual women (these fake women had Twitter profiles and followed back successful players).

Not surprisingly, these types of campaigns have drawn varying amounts of ire, from women and men alike, who feel that they’re inappropriate, don’t advance the product being hawked, and continue to promulgate objectification of women in Western culture (and that’s a post for an entirely different blog).

burger_king_shower_camThe typical “defense” often heard about campaigns like this is that they are intended only for a specific target audience. To me, that’s a fancy way of saying, “if this offends you, then you’re not our target audience, so please shut up and leave us alone.” Granted, PepsiCo did apologize for its iPhone app, but it’s hard to believe that they couldn’t have anticipated a backlash before ever launching it.

Nothing is truly targeted on the Web anymore. It’s too easy for people to share and pass along links to content, no matter where that content originates. That means campaigns that are edgy or risque are just as likely to find an easily-offended audience as they are to find their “target audience” online. Organizations can’t assume that only their target audience is going to see and interpret their campaign.

I’m not purporting that all marketing campaigns should be so sanitized and boring so as to make sure no one is offended. Often edgy campaigns are the most effective; they merit attention by being different. But there’s a difference between “edgy” and “in poor taste.”

There’s no “section” of the Interwebz reserved for 16-year-old boys (or any other demographic, for that matter). Your content should definitely speak to the interests and sensibilities (or lack thereof) of the core group you’re trying to reach, but let’s not forget that it can speak to just about everyone else online, too.