Posts tagged as:

customers

Ragan Recap: Communications, Chicago-style

by amy mengel on May 10, 2009

I’m so exhausted after three days in Chicago that I can barely stay awake to write this post. I took in slightly more information than I did beer in the Windy City (but not by much) and want to share my impressions of the 2009 Ragan Corporate Communicators Conference and some of what I learned [...]

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Have you ever had an experience where someone says something that makes you immediately cringe, but you also know that they’re at least partly right? I had that reaction a week ago listening in on Social Mediasphere TV, Jim Turner’s weekly show on Ustream. His panelists included several social media rockstars, among them Amber Naslund. [...]

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Tight on resources? Deputize your brand’s fans

by amy mengel on April 7, 2009

Sometimes you just need more people. In January, Washington, D.C. deputized out-of-town security and police forces during the Obama inauguration. The city gave them the tools and authority to manage the massive crowds that had descended for the weekend. The size of the actual D.C. police force didn’t grow permanently, but it had the resources [...]

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No to Carrots, Yes to Pomegranates

by amy mengel on April 2, 2009

Shannon Paul, at her excellent and Very Official Blog, wrote earlier this week about a situation where a company tried to pitch her via a comment on one of her blog posts. The product had nothing to do with the topic she’d written about (using her grandma’s carrot cake recipe as a metaphor for sharing [...]

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Is Facebook the new AOL?

by amy mengel on March 19, 2009

When I was in middle school, EVERY family I knew that was on the Internet was on AOL. It seemed like the only way you could get online. Everyone had AOL e-mail addresses, AOL Instant Messenger handles, and those somewhat stalker-enabled AOL Profiles. There were some alternatives, like CompuServe, but essentially you were on it [...]

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