How many conferences are too many?

I know, I know, quiet around here lately. It’s the same excuse as always: busy, busy. I’ve been on the go for what feels like eternity (and it actually got the better of me last week – hello, flu!). Thus, I haven’t been “musing” much. But here are some random thoughts and observations from my many travels these last months, starting with…

Louisville

I’m sure it’s a great city – it looked like it from the air. Jason Falls invited me to speak at the IABC Kentucky / Social Media Club Louisville’s Content Marketing Summit in September. Thanks to some flight snafus, I ended up flying in and out of Louisville in under 10 hours and seeing nothing beyond the airport and the conference room of the hotel across the street.

In addition to presenting, I got to sit in on the rest of the day’s sessions and hear from Michael Schechter of Honora Pearls, Joe Pulizzi of Junta42, and Chris Baggott of Compendium Blogware. During my presentationI talked about online newsrooms and using press releases as content marketing, sharing some examples form readMedia clients and other savvy organizations who “get it” when it comes to organizing news on the web. My slides on Making Online News in the 21st Century are here.

Then a week later, I was off to…

Boston (technically Cambridge)

It was nice to spend a day at a conference where I was actually only there learning, and not presenting or exhibiting or meeting with clients. As part of Boston’s FutureM week of marketing events, I spent a day at MIT/Microsoft’s NERD Center (it’s actually called that) for Start-up Marketing Bootcamp. It was great to hear from some of the non-mainstream social media and marketing speaker-guru-expert-ninja people and get some “real” stories from entrepreneurs at start-ups who’ve implemented innovative marketing tactics and social media strategies to develop a customer base. There was substantially less talk about Twitter and Facebook and more about things like design, user interface/user experience, marketing analytics and A/B testing, and low-cost tools and resources for marketing at a start-up. Meaty stuff.

I most enjoyed hearing from David Cancel, founder of Compete.com and now with Performable.com, and Ross Kimbarovsky from CrowdSpring.com. The day ended with a panel of CEO-types like Jennifer Hyman of Rent the Runway and Seth Prietbatsch from SCVNGR. Smart, in-the-trenches folks who shared their experiences, good and bad, of life at the helm of a start-up. The day suffered from not having enough interaction among all the attendees there (it would have been great to break into small groups and talk through common issues or share ideas for marketing start-ups), but overall it was a solid event. And, bonus, I managed to grab a long overdue beer with Jay Keith and confirm that we share a brain.

Fast-forward two weeks and I’m in…

Crotonville (it’s in New York, on the Hudson)

All you need to know about Crotonville is encapsulated in this episode of 30 Rock. GE invited several other former GE communicators back to its leadership development campus for a day of networking with other company alumni and current GE communications professionals. It was great to see former colleagues and some of the invited speakers were top-notch. A crisis communications panel included representatives from BP and AIG, and it was fascinating to get an insider’s view on these crises, as well as their lessons learned (Apparently no one in the UK thought Tony Hayward sounded “posh”, and in Britain his accent is actually quite common-sounding. Meanwhile, everyone in America thinks any type of British accent is posh…).

Now we’re to early November and I’m off to…

Troy

Not that far of a trip for me, but I spent a day in the Collar City for the PRSA Northeast District Conference. I was a little surprised at the lack of social media sophistication at this conference. It seems like PR people, of all professions, should be all over social media as tools to help them achieve their goals (and if they’re not ready to jump in with clients, I’d at least expect them to be reading basic social media blogs like Mashable and experimenting with social media personally, to try and get a handle on the technologies available and understand how to fit them into campaigns).

But, there was very little Twitter usage at the conference. People were asking questions during sessions like, “What is RSS?” and “What’s a hashtag?”, which made me worry I had been transported back to 2008. The kicker was that a few days after the conference, the organizers emailed a PDF of the conference survey to attendees and asked people to reply and check off their answers (um, surveymonkey or surveygizmo, anyone?). It frustrates me that so much discussion about social media seems stalled out among certain PR audiences. At some point, you need to stop expecting social media enlightenment to fall from the sky and just roll up your sleeves and start experimenting.

On a good note, I got to meet David Binkowski and hear about some of his work with Price Chopper and Schick (he is seriously tall in real life, btw). I also attended a media panel that featured Mark Mahoney of the Glens Falls Post Star, who is far too humble for a Pulitzer winner.

Three days later I’m on a plane to…

San Diego

I attended the American Marketing Association’s 2010 Symposium for the Marketing of Higher Education. San Diego in November sounds great, but I honestly only made it outside of the hotel twice (though once was to meet and have dinner with the lovely Rachel Kay and Jennifer Wilbur). The conference was packed with content, and in addition to meeting with a lot of readMedia’s higher ed clients, I also tried to attend as many sessions as possible. A lot of the conference revolved around big university branding campaigns, like those at American University, Purdue and Michigan State. I shared my impressions of the conference with Seth Odell of HigherEdLive via a video post here.

I’m really enjoying being so involved with the higher ed community through my work with readMedia, and it’s great to be able to learn from them and also share knowledge gleaned from working with our clients. I’ve made great connections with people like Michael Stoner, Rachel Reuben, Fritz McDonald and Charlie Melichar.

Back from San Diego and two days later it’s back to…

Troy (again)

This time, Troy played host to the eighth installment of Social Media Breakfast Tech Valley, with the very cool Revolution Hall as a backdrop. Patrick Boegel was able to entice Guy Gonzalez of Digital Book World to come talk to SMBTV about Audience Development in the Digital Age. With Guy’s poetry and publishing background, it was really interesting to get his take on building communities online. Guy shared his view of how online platforms (Kindle, iPad, eBooks, etc.) are disrupting traditional methods of getting content to audiences. I love that SMBTV has been exploring deeper and more niche-y topics lately. The audience is so sophisticated and asks such great questions, and it’s great to be beyond Twitter/Facebook 101 content. Guy’s shared his recap and slides from SMBTV on his blog.

…Somewhere in there I also flew out to Colorado for my first Dawgs game in six years (we lost), picked up responsibility for sales at readMedia (a big, scary, exhilarating, awesome challenge for me), and managed to squeeze in some fantastic hikes in the Adirondacks and beyond. I suppose that schedule is enough to land just about anyone in bed for two weeks. I’m on the mend now and happy to be off the road for a while. I won’t go so far as to promise I’ll be back to blogging regularly here, but hopefully it’ll be more than once every three months.

What’s new with all of you?

Image via Flickr user kmanohar

Beyond the Facebook Status Update: SMBTV #5

If you’re a brand trying to market to customers on Facebook, how do you cut through all the noise and reach your audience? What can you do to engage people through the medium, beyond just having them fan your page? Atlanta-based social media strategist Brad Ruffkess tackled these questions this morning at the fifth Social Media Breakfast Tech Valley.

Brad shared some interesting data points about Facebook:

  • Brad Ruffkess SMBTV The average user fans two pages a month on Facebook
  • Facebook approximates 30 billion page views per month
  • Gaming in social media is huge. Farmville has more users than Twitter
  • Facebook’s self-service ads drive $200 million in revenue

He shared some interesting ways brands are using Facebook: Adidas’ Star Wars campaign that integrates Google Maps and a Facebook user’s location to “blow up” their city with a blast from the Death Star. Canada’s CTV broadcast network integrated the Olympic Torch Relay live video stream with Facebook Connect to allow viewers to post status updates about watching the relay live.

Brad left plenty of time for Q&A that covered everything from the benefits and differences of profiles vs. groups vs. pages to the intricacies of FBML and ways to measure effectiveness of Facebook engagement.

Some of the key takeaways:

  • The value in Facebook is not necessarily the “share” but the “re-share” – what can you do to get your network to post content on your behalf? People like and trust information they see from their friends more than they do from brands.
  • Don’t forget to take your Facebook engagement off of Facebook. It’s very easy to use widgets and simple lines of code to add Facebook functionality to your Web site. Add a fan page box, allow users to comment on content on your site (video, e.g.) via Facebook status updates, use Facebook Connect for people to comment.
  • Quantity does not always (or sometimes ever) trump quality. A small number of passionate fans is more valuable than mountains of people who don’t really care.
  • Paid media is critical to success on Facebook and one way to cut through the noise. Advertising on Facebook is extremely targeted and affordable. At the very least, you can use the self-service ad tool to look at data surrounding the particular group you want to target.
  • There are rules of the road to Facebook and if you violate them, your page and community can be removed. Know the restrictions around things like contests and protocol for contacting fans and asking for their personal info. If you abuse the rules, Facebook can and will remove you – and then you’ve lost all the time and effort you’ve spent building up your page and following.

You can watch the video of the entire presentation via UStream, courtesy of MZA Multimedia. You can also view the Twitter transcript of the event.

What’s the most creative marketing use of Facebook that you’ve seen?

Recap: Social Media Breakfast Tech Valley #4

In just over four months, Social Media Breakfast Tech Valley has grown to be among the largest in the country. Last Friday about 150 people turned out to hear Aaron Newman of Techrigy talk about social media monitoring and measurement at SMBTV #3.

It was a much broader crowd this time, with a lot of fresh faces and several people who were relatively “new” to social media. While I’ve worked hard as the SMB organizer to keep the event from being at too much of a 101-level (because there are plenty of those events), there were a lot of general social media questions that Aaron did a good job answering.

Aaron asked that the presentation be interactive and he wasn’t disappointed. There were so many questions that at one point I had to ask people to hold them until the end just to make sure we could get through Aaron’s slides in time! A lot of attendees had great social media stories to share and it was good to see everyone networking and enjoying each other’s company.

Here are some of the key ideas I took away from Aaron’s presentation:

  • Monitoring, measurement, and analysis are often used interchangeably when talking about social media but they’re really three very distinct phases.
  • There are lots of things you can measure in social media, but what you should measure depends on your strategy. Start with strategy. Always.
  • Computers don’t understand sarcasm, so measuring sentiment is still a challenge. Not all monitoring can be automated.

Lots of great content was generated about/around the breakfast itself, too:

I’m quite amazed at how quickly Social Media Breakfast has grown in this area and what a great networking and community event it’s become.

The next event is in December and will feature a panel of fantastic blogging minds: Greg Dahlmann, Lara Kulpa, Christina Gleason and Amanda Magee. The College of Saint Rose Communications Department will be sponsoring.The American Red Cross has offered to host us and I’m working with them to try and combine Social Media Breakfast with a blood drive.  More details to come!

Image via Flickr user amymengel (wait, that’s me!)

Where I’ll be this month

Wait, it’s October? How did that happen? I’ve got a lot going on this month and am looking forward to talking social media, meeting new people and seeing some familiar faces at these events:

Inbound Marketing Summit

IMS09_Logo_Hor_SmallI’m headed to Boston later this week (well, to Gillette Stadium anyway) for New Marketing Labs’ Inbound Marketing Summit. The list of speakers is pretty incredible (Chris Brogan, Gary Vaynerchuk, David Meerman Scott, Jason Falls…) and I’m not really sure how so much great content is going to fit into just two days. I’m also pumped to finally meet Valeria Maltoni, Brian Solis and DJ Waldow – and DJ and I need to figure out who owes whom a drink since both Georiga and Michigan lost this weekend.

Capital Region PRSA

Next Wednesday afternoon I’ll be putting on a workshop for the Capital Region chapter of PRSA entitled “Communicating to Digital Natives: Reaching Your Stakeholders Through Social Media” at the Victory Cafe in Albany. I’ll talk about how many consumers are bypassing traditional media and opting instead to interact with brands and organizations directly. It’ll be a bit on the Social Media 101 side but I’m planning to include some fun examples and case studies.

Social Media Breakfast Tech Valley #3

smbtv-red_mdAt the end of the month, on Friday, Oct. 30, I’ll be at Tech Valley’s third Social Media Breakfast. This event has really taken off in this area and continues to grow and attract social media enthusiasts from a variety of disciplines – communications, marketing, Web design, IT, HR, and entrepreneurs. It’s a fun crowd and we’re excited to have Aaron Newman of Techrigy in town to discuss social media monitoring and measurement.

I’m also planning to be in New York on Oct. 31 to commiserate with other Dawg fans and alumni as we watch Florida hand us our hats, and to see one of my buddies run the NYC marathon. So PR Cog, Stephanie Smirnov, and other NYC Twitterati, let’s meet up that weekend!

Social Media Breakfast Tech Valley #2 Recap

smbtv-red_mdOkay, so Albany may not be the first city that comes to mind when you think of innovation, digital marketing, a vibrant creative class or a social networking hotbed, but we have a budding community here that’s really becoming interested in all things social media. This morning was the region’s second Social Media Breakfast, and 80 people turned out at the Capital Repertory Theater in downtown Albany to hear Justin Levy describe how he’s used social media to improve business at his restuarant.

Capital Rep is in the middle of a production called Shear Madness, which takes place in a beauty salon, so it was pretty amusing to see Justin up on a pink and green stage with hair dryers and shampoo stations as a backdrop. Thanks to Annmarie Lanesey at MZA Multimedia, we livestreamed this event: click here to access the recording.

A few key takeaways from Justin:

  • Listening is the most important aspect of social media. It trumps any tool or service or platform. You have to listen to your customers.
  • You can have the best store or product in the world but if no one’s coming or knows about it, you’ll fail as a business
  • Each organization needs to be strategic with their use of social media and not just try tools or tactics because they are popular. Define what success looks like for your organization and develop a plan based around your goals.
  • Customers trust Google to give them the answers to their questions. They don’t understand SEO and don’t realize that big companies with huge marketing budgets can essentially “buy” the front page of Google results. You have to create good content that will get you ranked and help people discover and link to you.
  • Twitter is where you can be helpful, be a real person. A blog is your proving ground to show that you really know your stuff. Use many platforms in combination to reinforce your brand.

Justin also shared some key social media tools with the group:

  • Radian6 (paid) and Google alerts and Twitter search for monitoring mentions of your company online
  • Tubemogul as a single upload point for video that then deploys it across the web to video sites
  • Disqus and Backtype for managing comments on your blog and searching comments
  • BrightKite for location-based social networking and Twitter updates

And of course, Justin plugged Chris Brogan and Julien Smith’s new book, Trust Agents, as a great source for understanding customer relationships.

Here are a few pics from the event (when I wasn’t running around setting up, moderating the Q&A, or live-tweeting!):

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I’m really pleased at the turnout and reactions for the first two Social Media Breakfasts in Tech Valley and am excited to keep this going and continuing to see the local social media community grow. Thanks again to sponsor SUNY Cobleskill (and their twittering cow, @CAbunga) for sponsoring the event for the second time.

Check out the full Twitter transcript of SMBTV here.